Technical Support Lead

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Responsibilities:

• Prior experience supporting B2B2C products, with a strong understanding of associated challenges and operational considerations.

• Hands-on experience with cloud-native platforms such as AWS, Azure, or GCP, along with virtualization technologies.

• Strong experience in application troubleshooting, including log analysis, API debugging, and database-level investigation.

• Working knowledge of Java or similar programming languages for understanding application behavior, logs, and stack traces.

• Ability to work independently, manage multiple priorities, and adapt in a fast-paced, evolving environment.

• Experience supporting enterprise customers in production environments.
  

Job Requirements:

• Bachelor’s or Master’s degree in Science/Engineering, or significant equivalent industry experience.

• 8+ years of experience in technical support or a similar customer-facing technical role.

• Strong understanding of application architecture, APIs, and distributed systems.

• Experience with API troubleshooting tools, error handling, and request/response analysis.

• Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.

• Experience working with AWS, Azure, or GCP and virtualization technologies.

• 24*7 rotational shift from office.

Benefits:

- Competitive salary package
- Paid lunch (In the office)
- Training and workshops
- Top-of-the-class engineers to learn from and work with

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:
- Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
- Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
X: https://twitter.com/lotus_flare