Product Manager

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description and Responsibilities:
You will own the platform that helps our sales and marketing teams bring LotusFlare to life for CSPs, showing what our technology can do in the context of each customer's business. It is also a place to build and try new ideas that are not yet part of the core product, so we can learn what excites the market before we commit to them. You will report to the director of product and lead a team of four engineers.

What success looks like in the first year

• Sales and marketing can set up a tailored demo themselves, with far less engineering time per demo than today.

• Booth and call demos run reliably, with problems found before the client sees them.

• A working experiment track: ideas come in, get tested, and at least some graduate to the core roadmap or are retired with a clear reason.

• The four-person team delivers predictably, and sales and marketing trust the roadmap.

Responsibilities:

Discovery and roadmap: You turn what sales and marketing need into a prioritized roadmap and tickets the engineers can build from.

• Talk regularly with sales, pre-sales and marketing to learn demo pain points, upcoming client needs and conference plans.

• Balance two kinds of demos: live sales-call demos tailored to a specific CSP, and booth demos that must run reliably and with little supervision.

• Check each demo request against current DNO capabilities and decide what belongs on the platform roadmap, what is a one-off, and what is a request to the core product team.

• Write clear requirements, user stories and acceptance criteria.

• Create the demo process, user guides and training that drive adoption by non-technical users.

Experimental features: You run the part of the platform where we develop and host features that are not yet part of the core product, and test them before they reach it.

• Set up how experiments are proposed, selected and scoped, and keep them small enough to ship quickly.

• Define up front what each experiment must show, such as client reaction in demos, conference interest or sales feedback.

• Decide, with the evidence, whether an experiment graduates to the core product roadmap, continues, or is retired.

• Hand graduating features to the core product team with the context they need.

• Keep experiments clearly labeled so sales never presents an unreleased feature as available.

Technical partnership and demo quality: You work alongside engineering and do not own architecture decisions alone; you bring the product context and the tradeoffs.

• Work with the engineering lead and backend teams on API integrations and data flows between the platform and DNO systems.

• Define requirements for how AI tools and agents set up demo environments, generate demo data and build demo experiences, so sales can prepare demos with minimal engineering support.

• Take part in architecture discussions, understand the tradeoffs, and help the team make decisions.

• Work with engineering to keep demo environments, data and key journeys stable, with automated tests where they pay off, so every demo is client-ready.

Leading the team and delivery

• Lead a team of four engineers: set priorities, give feedback and support their growth.

• Run sprint planning, backlog refinement and retrospectives, using Scrum or Kanban as fits the team.

• Own delivery of features from requirements through to production release.

• Track dependencies on other teams, flag risks early and keep stakeholders informed of timelines.

• Report progress and results to leadership in plain, non-technical terms.
  
  Job Requirements:
  4+ years of product management experience, ideally with B2B SaaS or platform products.

• Experience owning features or a product from discovery through delivery.

• Experience working with sales, pre-sales or marketing teams as users or stakeholders.

• Comfortable working daily with engineers and writing clear tickets and acceptance criteria.

• Working knowledge of APIs and system integrations.

• Hands-on use of AI tools in your own work, and the ability to prototype ideas quickly.

• Experience running sprint ceremonies for an engineering team.

• Clear communication with both technical and non-technical audiences, including leadership.

• Experience leading or mentoring people is a plus; if you have not managed engineers before, tell us how you have led without authority.

Nice to have

• Telecom or digital BSS domain knowledge.

• Experience building products for internal users.

• Familiarity with AI agents and MCP servers.

• Experience with demo tooling or conference and event demos.
  
  Benefits we have for you:
  - Competitive salary package
  - Paid lunch (In the office)
  - Private healthcare
  - Yearly bonus
  - Training and workshops
  - Truly flexible working hours
  - Top-of-the-class engineers to learn from and work with
  
  About us:
  At LotusFlare, we attract and keep amazing people by offering two key things:
  - Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
  - Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.
  
  From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.
  
  With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.
  
  Website: www.lotusflare.com
  LinkedIn: https://www.linkedin.com/company/lotusflare
  Instagram: https://www.instagram.com/lifeatlotusflare/
  Twitter: https://twitter.com/lotus_flare