Client Engagement Manager

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Responsibilities:

• Deliver digital solutions, comprising both platform SaaS licensing and elements of custom development, to clients in telecoms, media, and technology (TMT) sectors.

• Operate as the lead point of contact for any and all matters specific to your accounts.

• Work with LotusFlare’s product and engineering teams and externally with customer technical teams to propose and help clients build solutions that unblock deployment.

• Build and maintain strong, long-lasting customer relationships.

• Coordinate with 3rd parties who may be involved in a solution delivery.

• Drive project execution technical track; track delivery, take ownership of change management, proactively seek and resolve blockers.

• Manage testing, production releases, and project handover to customer support and operational teams.

• Act as a key interface between the customer and the LotusFlare organization including product, sales, engineering, support, and business.

• Support project management activities, ensuring issues are documented and addressed.

• Be a part of a Global Delivery Team, share experiences and develop the project management discipline: simplify processes, methods, and tools with creative ideas.

• Aid in product design and product development.

• Build a team and lead a team of client engagement managers serving our clients.

Requirements:

• Bachelor’s degree from a top-tier university; advanced degree or MBA is preferred.

• 8+ years of experience in management consulting, enterprise software, or startups.

• Deep expertise in industries such as mobile and fixed telecommunications, media and technology.

• Experience in managing engagement and projects with Mobile Operators related to digital initiatives including Business Support System (BSS) digitization is a plus.

• Functional knowledge, including but not limited to strategy, project management, and product management.

• Proven track record of performance leading delivery of complex digital solutions, on time and within budget.

• Exceptional analytical and quantitative problem-solving skills. Able to distill data and articulate the rationale for making difficult trade-offs.

• Demonstrated leadership ability in an international team environment.

• Initiative taker, eager to break new ground, create opportunities for others, and a quick learner.

• Comfort and experience with cross-organizational communication; excellent written and verbal communication skills

• Willingness and ability to travel

Benefits we have for you:

- Competitive salary package
- Paid lunch (In the office)
- Training and workshops
- Top-of-the-class engineers to learn from and work with

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:
- Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
- Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
Twitter: https://twitter.com/lotus_flare