Implementation Project Manager

Job Description:

We're hiring a Project Manager to own the planning and execution of our customer onboardings and go-lives. We have a significant number of deployments coming over the next several months, the majority of them for our fully EMR-integrated clinical trial matching solution. This is an implementation and delivery role: you own the technical and operational integration steps that get each cancer center live, from the moment a deal closes through go-live and into a clean handoff to steady-state.

You will be the quarterback of every Triomics deployment and the Triomics-side counterpart to the PMO teams inside our cancer centers. Today we partner with project managers on the cancer center side to drive these go-lives. We're bringing that capability in-house so we have a true project management function that owns the plan from our side. You'll work hand-in-hand with our Forward Deployed Engineering (FDE) team to scope and sequence the technical integration, and our Clinical Navigators to build end-user training into the launch.

Our users are clinicians: physicians, nurses, and clinical research coordinators (CRCs), and our deployments live inside the EMR. The best person for this role has sat on the cancer center side of an EMR-integrated go-live, speaks the language of both clinical and IT stakeholders, and knows how a cancer center's PMO actually operates (ideally inside an Epic shop).

What You'll Do:

Own the onboarding and go-live end-to-end

Serve as the single point of accountability and the Triomics-side counterpart to each cancer center's PMO and internal project teams, from closed-won through go-live and into a clean handoff to steady-state

Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track

Maintain the most up-to-date pulse on the status, risk, and blockers of every deployment in your portfolio

Quarterback the technical and operational integration

Act as the project manager / quarterback from the Triomics side of every integration and go-live, coordinating internal teams (FDE, Clinical, Product) and the cancer center's teams (PMO, clinical, research, IT, security) to accelerate timelines

Partner with Forward Deployed Engineers to scope, sequence, and prioritize the technical and operational integration steps for our fully EMR-integrated trial matching solution: data feeds, interfaces, environment setup, validation, and cutover

Anticipate and clear blockers across clinical, IT, and security review cycles before they slip the timeline

Partner with Clinical Navigators to sequence end-user training into the go-live plan for physicians, nurses, and CRCs

Drive deployments to a clean, on-time go-live

Run a consistent operating cadence on every deployment (status, risk, and milestone reviews) with both Triomics and cancer center PMO teams

Surface risks early and drive the decisions needed to hold the launch date

Dive into deployment data to track progress, validate readiness, and confirm the system is working as intended at go-live

Proactively spot where a deployment is slipping or where scope is creeping, then game-plan a fix and execute it yourself or marshal the right internal team to deliver it

Propose and help build the reporting, KPIs, and dashboards that sharpen our (and the customer's) view of deployment health

Be a force multiplier across the company

Help build the repeatable playbooks, project plans, and templates that let our delivery model scale as we move through a heavy run of onboardings and grow from a handful to 25+ enterprise logos

Coordinate seamlessly with Account Management and Commercial on clean handoffs from go-live into steady-state

What Success Looks Like (First 90 Days)

You're running integration / go-live project plans independently and visibly accelerating timelines across multiple concurrent deployments

You're the established Triomics-side counterpart to your cancer centers' PMO teams, with a clear, current read on the status, risk, and blockers of every deployment

You've established a working rhythm with FDEs and Clinical Navigators and have pulled them in effectively on at least one deployment

You've dug into a deployment that was slipping, identified the root cause, and shipped (or driven) a concrete fix

Internal teams and customer PMOs consistently describe you as organized, credible, and the person who keeps the deployment on track

Must-haves

3 - 6 years of technical / operational project management or implementation experience, ideally in health tech or inside a health system where EMRs and clinical workflows are central

Hands-on experience managing or supporting EMR-integrated deployments end-to-end (Epic strongly preferred)

Experience on the cancer center / academic medical center side of a vendor go-live, ideally as part of a PMO or implementation team - or equivalent vendor-side implementation experience partnering with hospital PMOs

Strong project management instincts: you can quarterback complex, multi-stakeholder integrations and keep everyone on timeline

High initiative and bias to action - you spot a gap, build a plan, and execute without waiting to be told

Comfort translating between technical and clinical stakeholders: FDEs, IT, security, and clinical end users

Based in NYC and willing to come to the office and travel to customers - OR based in a regional customer hub and willing to travel to your customer base as well as to NYC periodically

Nice-to-haves

Direct experience at Epic, or deploying inside an Epic shop at a large cancer center or academic medical center (Epic certification a plus)

Hands-on experience standing up or supporting a clinical trial matching or clinical trials technology deployment

Familiarity with oncology care and clinical research operations (clinical trials, trial matching, CRCs)

Experience delivering AI / ML products into a clinical or research setting

Experience at a startup scaling rapidly and managing multiple deployments and personas simultaneously