Sales Strategy & Operations Analyst

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with the sales team and teams across Stripe to drive initiatives. Within the Sales Strategy and Operations team, the Global Product Sales Strategy and Operations team is aligned to each of Stripe’s Product Pillars (Revenue Suite, Money Management and Payments) and are heavily focused on partnering with both GTM and Product to drive the rhythm of business, strategic initiatives, bi-annual planning and execution. We advance the sales policies, processes and tools to drive revenue and growth. Within Stripe, the goal of the Product sellers is to help users understand Stripe’s specialised offerings and recommend the right Stripe solutions and implementation path.

This is an incredible opportunity that plays an integral role in shaping and executing GTM strategies with Sales leaders. You will partner with senior Sales leadership and the broader Sales team to drive the overall productivity and effectiveness of the mid market segment. Responsibilities include go-to-market design, resource planning, quota setting and management, sales process optimization and business analytics. You will also partner with key cross-functional stakeholders, including Finance & Strategy, Functional Sales Operations, Global Systems & Processes, and the Strategy Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning). We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight

What you’ll do

Our near team focus is on building business foundations. This role will focus on automating dashboards and reports that are intuitive and actionable, and designing and operationalizing systems, tools and processes that are scalable and drive organizational efficiency. You will be executing on operational activities to run the Rhythm of Business, and analyzing pre-sales performance data, metrics and insights. You will be triaging system and data queries, and act as a subject matter expert around Stripe GTM data, systems and processes.

This role will primarily support the Global Revenue Automation Sales Strategy and Operations Business Partner. In addition to engaging with the Sales team, you will also be collaborating with numerous cross-functional stakeholders from across the globe, including: finance operations, sales operations, professional services consulting operations, product and system operations and customer success and renewals operations.

Responsibilities

• Triage, prioritize and answer system, processes and data queries from the Product Sales team, and other cross-functional teams
• Assist with the Rhythm of Business process for weekly, monthly and quarterly business reviews
• Build reports and dashboards using SQL, Google Sheets, Google Slides, Tableau, Salesforce and other internally developed systems for key reporting needs
• Ensure quality of data and accuracy of downstream reporting through precise attention to detail
• Design and operationalize systems, tools and processes improvements
• Work cross-functionally to investigate and conduct analysis on system and operational issues
• Documenting business requirements and user stories
• Creating user-friendly documentation and enablement materials

Who you are

If you meet the minimum requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of work experience in sales/business operations, data science, investment banking, management consulting, or business analytics
• Strong analytical skills and a structured approach to solving unique business problems
• Experience working with large data sets, especially in analyzing large imperfect data sets to solve problems and creating scalable reports and dashboards or ad-hoc analysis
• Advanced SQL and Excel/Google Sheets modeling skills
• Knowledge of sales data such as customer accounts, opportunities and revenue
• Experience in Salesforce.com as a user and report developer
• Communicate clearly, proactively, and concisely
• An enthusiastic “roll up your sleeves” mentality, with a bias to action and enjoys “getting things done”, and if questions are unanswered can push forward to find the answers
• Works well under pressure, with a high degree of adaptability and flexibility in a fast-paced and frequently changing environment

Preferred Qualifications

• Experience in gathering business requirements and documenting use story
• Beginner to intermediate knowledge in creative data visualization in Tableau
• Coding experience in Python, React Javascript, Plotly (charts)
• Prior experience in the Payments or SaaS/technology industry
• Bachelor's degree