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Manager, Scaled Customer Success

Ramp · San Francisco, CA

$147k - $234k/yrRemoteManagerSalesSalesCustomer Success ManagementPosted 8 months ago
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About this role

ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year - far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE We’re hiring a strategic, data‑driven leader to shape the future of scaled customer success at Ramp. This role will design, operationalize, and lead programs that activate, retain, and grow 50% of Ramp’s micro‑SMB customers who don’t receive white‑glove 1:1 support, blending strategy, systems, and people leadership to drive impact at scale. WHAT YOU'LL DO - Own and evolve Ramp’s self‑service onboarding and activation strategy in partnership with Scaled CS leadership, Product, and Growth. - Use data to diagnose activation bottlenecks, build dashboards, run metric reviews, and drive data‑backed recommendations. - Partner with Product to improve activation features and automation that enhance self‑onboarding. - Lead customer education programs at scale: group onboarding trainings, video content, chatbot optimization, and lifecycle communications. - Continuously improve systems and team efficiency through automation, content, and applied AI initiatives. - Design, launch, and iterate scaled CS programs that improve outcomes across thousand

Excerpt from the posting Ramp published. Read the full description on their site before applying.

Skills this posting mentions

AutomationWebinarsTeam Leadership

About Ramp

Ramp is an all-in-one financial operations platform designed to save businesses time and money. Combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and more, Ramp empowers finance teams to do their best work. More than 70,000 companies, from family-owned farms to space startups, have saved $10B and 27.5M hours with Ramp since its founding in 2019. Investors include Founders Fund, Thrive Capital, Khosla Ventures, Sequoia, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies - Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One - as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. Visit our website for a full list of US state licenses & disclosures: https://ramp.com/legal/state-disclosures

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