RefolkCandidates
JobsBuild my resume

Scaled Enterprise Customer Success Manager

Perplexity · San Francisco

$150k - $175k/yrRemoteMid levelSalesCustomer Success & SupportCustomer Success & SupportPosted 2 months ago
Apply with a tailored resumeView the original posting

About this role

Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts. You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions. Responsibilities - Execute the scaled Enterprise customer success strategy developed by leadership - Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model - Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments - Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content - Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities - Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise - Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts - Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes - Advoc

Excerpt from the posting Perplexity published. Read the full description on their site before applying.

Skills this posting mentions

EnablementCross-functional Team LeadershipAdvocacy

About Perplexity AI

Perplexity AI builds AI native search tools. Perplexity Ask, a new search interface that uses OpenAI GPT 3.5 and Microsoft Bing to directly answer any question you ask.

All 87 openings at Perplexity AI

Apply to this role, tailored

Queue Scaled Enterprise Customer Success Manager at Perplexity and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.

Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.

Tailor my applicationHow it works

More roles at Perplexity

See all

Similar roles elsewhere

See more

Listed from the job board Perplexity publishes. Refolk is not the employer and does not handle their hiring. Applications go to Perplexity directly.