Network Optimization Coordinator

Network Optimization Coordinator

Location: Hybrid in NYC (3 day in-office requirement)

Qualifications:

• 0 - 2 years of professional experience in data entry, customer support, operations, or an administrative role
• Comfortable communicating with customers via phone and email
• Strong attention to detail and a passion for getting things right the first time
• Basic familiarity with tools like Google Sheets, Excel, or CRM systems (Salesforce experience is a plus)
• Able to stay organized, prioritize tasks, and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills
• A willingness to learn, ask questions, and contribute to team improvements

Bonus points:

• Experience using Salesforce or other CRMs
• Experience working in a tech company or startup environment
• Familiarity with support tools like Zendesk, Jira, or Asana
• Interest in sales, customer success, or revenue operations as a long-term career path

A day in the life and how you’ll make an impact:

• Data Entry & Quality Control - Accurately input, update, and maintain vendor data in our systems (Salesforce, internal tools), helping ensure high data quality across the Supplier Network.
• Support Ticket Management - Monitor and respond to internal tickets related to vendor onboarding, data corrections, and process blockers in a timely and professional manner.
• Vendor Outreach & Follow-Up - Call or email vendors to collect missing data, resolve blockers, or confirm key information needed to complete onboarding or optimize payment experiences.
• Operational Support - Assist in recurring tasks such as queue monitoring, basic reporting reviews, and documentation of recurring issues.
• Cross-Functional Collaboration - Partner with Sales, Support, and Operations teams to flag recurring problems, suggest improvements, and help streamline internal processes.
• Contribute to Process Documentation - Help build and maintain process guides, checklists, and templates that enable better scalability and consistency across the team.

About the team:

As a Network Optimization Coordinator at Melio, you will play a critical supporting role within our growing Network team. Your primary focus will be on improving the quality and completeness of vendor data, supporting internal workflows through accurate data entry, responding to escalated Network support tickets, and directly engaging with users to gather and verify essential information.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. The annual base salary range for this position is $50,000 - $55,000 with an additional bonus component.
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.