Onboarding Specialist - Austin (hybrid)

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We're looking for an Onboarding Specialist to join our growing Client Success team. Do you love helping others succeed? Are you hyper-organized, project-oriented, and energized by juggling multiple priorities at once? If so, we'd love to speak with you.

As an Onboarding Specialist, you'll guide the build-out and design of award-winning websites for the world's top luxury real estate professionals. You'll immediately build relationships with your clients, understand their business and vision, and translate that into action. As their primary point of contact through the first 2 - 4 weeks with LP, you are both a brand ambassador and a project manager - delivering a beautiful product with white-glove service all the way to launch.

Essential functions of the role include:

• Managing a book of up to 50 active clients simultaneously from kickoff through website launch

• Running 3 - 4 client Zoom calls per day (45 - 60 minutes each) to gather input, set expectations, and move projects forward

• Translating client vision into actionable steps for internal teams, ensuring accuracy and quality

• Monitoring project timelines and proactively addressing delays or blockers before they impact the client

• Maintaining high CSAT scores and a target of 3 - 5 Google Reviews per quarter

• Hitting a target number of website launches per month

• Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds

• Documenting client interactions and task management in Salesforce

• Contributing to process improvements, new product rollouts, and team training/mentorship initiatives

You're gifted at:

• Understanding what great design looks like and articulating the details clearly to clients

• Anticipating client needs and translating their vision into concrete next steps

• Keeping yourself and your clients organized across a high-volume workload

• Staying composed when things get complex - you don't rattle easily

• Learning new tools and technologies quickly - you don't wait to be taught

• Communicating technical complexity to non-technical clients with patience and clarity

• Being a team player who helps others without being asked

You have:

• 0 - 2 years of experience in software implementation, media agency work, or creative/client operations

• Experience coordinating client calls, meetings, and projects in a fast-paced environment

• A strong sense of empathy for clients and a high bar for the experience you deliver

• The ability to think on your feet and find solutions when things don't go as planned

• A can-do attitude and consistently positive energy

• Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus

• An interest in luxury real estate (a genuine passion is even better)

Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.