Client Support Representative

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
We’re looking for a Client Support Representative to join our talented and growing Support team. Our clients are some of the top real estate agents in the world and as a Client Support Representative at Luxury Presence, you’ll be positioned to help them maintain their online presence, the home base for their businesses. In this position, you’ll be counted on to provide guidance, education, and solutions to your clients. To be successful, you’ll need to practice empathy, quick-thinking, and an understanding of web development, real estate, and digital media. Most importantly, you’ll be a partner to our clients as they grow their businesses. *** Must be willing to work 6 am - 6 pm PT *** Location: Scottsdale/Kierland This is a full-time in-office position during training. (3/4 weeks) & Hybrid after that (3 days in office, 2 days at home)

Essential functions of the role include:

• Live chatting with clients to assist them in real time
• Answering incoming calls to resolve client questions and returning callback requests
• Emailing with clients and providing them with frequent updates
• Uncovering upsell opportunities through active listening and needs-based discovery
• Coordinating with internal teams to resolve customer requests effectively
• Actively managing case workload to ensure prompt follow-up and continuous customer engagement
• Triaging and reporting technical issues to the product team
• Supporting and assisting your teammates

You’re gifted at:

• Skilled at learning and using customer management platforms like Salesforce
• Identifying opportunities for website design enhancements
• Maintaining composure and clarity when handling high-pressure situations
• Exceptional active listening - picking up on what customers say, what they imply, and what they truly need
• Teaching customers how to maximize platform value and achieve success independently
• Communicating complicated technology to clients with expertise ranging from novice to advanced
• Being a team playerTeaching and helping customers
• Curiosity: you love to dig into problems and find solutions
• Start-up hustle & teamwork

You have:

• 2-5+ years of experience working in customer service; website or real estate experience a plus
• A deep sense of empathy for customers
• The ability to be an out-of-the-box thinker and be resourceful
• The drive to solve client problems with a high degree of quality and efficiency
• A can-do attitude and brings positive energy to every task and interaction

Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.