Incident Responder

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are seeking a dedicated Incident Responder to join our Cyber Security Incident Response Team to investigate, analyze, and contain cyber threats. In this role, you will play a critical part in identifying and mitigating security incidents, collaborating closely with internal teams to ensure swift threat containment and recovery. You will leverage your technical expertise in log analysis, intrusion detection, and digital forensics to protect our environment while helping to refine established response procedures. This role requires a self-motivated professional capable of prioritizing tasks under time constraints, participating in on-call rotations outside of standard business hours, and maintaining detailed incident documentation. If you are passionate about cybersecurity and eager to make a tangible impact on our security posture, we encourage you to apply.

This position is an individual contributor role reporting to the Senior Manager - CSIRT.

Responsibility

• Leverage AI and machine learning tools to enhance the efficiency of log analysis, alert triage, and threat hunting
• Monitor for and investigate security incidents involving AI/ML models, such as adversarial attacks, prompt injection, and model evasion
• Conduct thorough investigations into security incidents, identify root causes, and recommend remediation efforts to prevent future occurrences
• Participate in proactive threat hunting utilizing various security tools and platforms to identify vulnerabilities, suspicious activity, and potential security gaps
• Analyze suspicious files and indicators of compromise (IoCs) to understand the scope of an incident and identify compromised systems or data
• Assist in the creation, maintenance, and optimization of incident response playbooks and procedures to address evolving threats
• Collaborate with cross-functional teams, such as Security Operations, Engineering, and Legal, during active security incidents to ensure effective containment and mitigation
• Utilize internal and external threat intelligence sources to proactively identify and mitigate emerging threats before they materialize
• Work hands-on with security tools (SIEM, EDR, SOAR, threat intelligence platforms) to investigate alerts, reduce false positives, and support the continuous improvement of detection capabilities
• Perform post-incident analysis and daily reporting, providing detailed documentation of lessons learned and suggesting areas for security posture improvement

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 4+ years of hands-on experience in cybersecurity, with a focus on Security Operations (SOC) and/or Incident Response
• Solid understanding of cybersecurity principles, incident response lifecycles, and security best practices
• Experience with SIEM tools (e.g., Splunk, QRadar, Sentinel) for alert analysis and log correlation
• Familiarity with EDR solutions and their role in incident investigation
• Strong familiarity with digital forensics principles and techniques and enterprise forensic solutions
• Knowledge of scripting languages (e.g., Python, PowerShell, Bash) for automation and data analysis
• Deep understanding of the MITRE ATT&CK framework and cyber kill chain
• Understanding of AI-driven security threats, including adversarial attacks and model evasion, and the ability to leverage AI/ML tools to enhance incident response and threat hunting

Preferred

• Bachelor's degree in Computer Science, Information Security, or a related field
• Industry certifications such as CompTIA Security+, CySA+, GCIH, GCFA, or CEH
• Hands-on experience with SOAR platforms
• Exposure to cloud security concepts (AWS, Azure, GCP)
• Strong analytical and problem-solving skills, with a keen eye for detail
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly
• Ability to work effectively as part of a team and independently under pressure
• Knowledge of how to protect against AI threats and using it in day to day work
• Experience with AI security frameworks such as MITRE ATLAS or OWASP Top 10 for LLMs

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

AI in Our Hiring Process
At Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy.

We encourage using AI tools to research and prepare beforehand. However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted.

Applicant and Candidate Privacy Notice

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