Senior Software Engineer, AI Developer Experience
Decagon · San Francisco
About this role
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team. ABOUT THE TEAM The Infrastructure team builds and operates the foundations that power Decagon: networking, data, ML serving, developer platform, and real‑time voice. We partner closely with product, data, and ML to deliver high‑scale, low‑latency systems with clear SLOs and great developer ergonomics. ABOUT THE ROLE We’re looking for a Senior Software Engineer to help build and evolve our internal developer platform - everything from CI/CD and release automation to observability standards, platform tooling, and developer workflows that remove friction. This role is for someone who loves making other engineers faster: reducing build times, eliminating flaky tests, creating paved roads for service creation/deployment, and raising the bar on operability by default. Roles like this often combine “builder” energy with strong empathy for how engineers actually work. WHAT YOU'LL DO - Developer productivity & platform tooling - Identify workflow bottlenecks (build/test/release/local dev) and build tools th
Excerpt from the posting Decagon published. Read the full description on their site before applying.
Skills this posting mentions
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
All 118 openings at DecagonApply to this role, tailored
Queue Senior Software Engineer, AI Developer Experience at Decagon and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Decagon
See all- Yesterday
- Yesterday
- Yesterday
- 3 days ago
- 4 days ago
Performance Marketing Manager, Paid Social & EMEA Growth
San Francisco
$160k - $210k/yrMid levelMarketing - 4 days ago
Similar roles elsewhere
See more- Today
Senior Manager, Site Reliability Engineering - Infrastructure Platform
OktaSan Francisco, California
ManagerEngineering - Today
Listed from the job board Decagon publishes. Refolk is not the employer and does not handle their hiring. Applications go to Decagon directly.