Senior Specialist, Workplace Experience

Company Description

We’re Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech - and we’re just getting started.

As a Senior Specialist of Workplace Experience you will be responsible for all office related matters in your location.

You will take care of the smooth running and general happiness of our offices and colleagues, with a ‘can-do’ attitude, always thinking two steps ahead. Passion and enthusiasm will be key, driving forward new processes and procedures as we continue to scale.

The role also provides a great opportunity for progression and growth.

What you will do:

• Lead day-to-day workplace operations, ensuring the office is ready, safe, clean, well-stocked and welcoming for employees and visitors.

• Drive strategic change in region for the Workplace management area to ensure operational excellence.

• Oversee facilities and space management, including maintenance, meeting rooms, desk allocation, access processes and workplace service requests.

• Coordinate office changes and projects, such as refurbishments, office moves, fit-outs and space improvements, from requirements and planning through delivery and follow-up.

• Manage workplace suppliers and service partners: set clear expectations, monitor service levels, resolve issues and review performance.

• Support procurement and financial control for workplace services, including quotations, purchase orders, invoice checks, and budget tracking, in line with company processes.

• Deliver a positive employee and visitor experience, including onboarding support, office orientation, local engagement activities and workplace communications.

• Coordinate local events and wellbeing initiatives, and adapt regional or global activities so they work well for the Mauritius office.

• Partner with Health & Safety on workplace safety, incident follow-up, inspections, emergency readiness and corrective actions; escalate risks promptly and track agreed actions to completion.

• Maintain practical workplace policies, playbooks, records and operating procedures so that services are consistent, auditable and easy to hand over.

• Use service requests, employee feedback, supplier data, event participation and workplace costs to identify trends and recommend improvements.

• Build effective relationships with employees, leaders, landlords, contractors and internal partner teams, keeping stakeholders informed and following through on commitments.

About You:

• Demonstrated experience in workplace experience, facilities, office operations, property services, hospitality or a related operational role.

• Experience coordinating suppliers, service delivery and operational projects, with a focus on quality, safety, timelines and cost.

• Strong organization and prioritization skills, including the ability to manage day-to-day needs while progressing longer-term improvements.

• A service-oriented approach and confidence engaging with employees, senior stakeholders and external partners.

• Excellent written and verbal communication, sound judgement and a practical, solutions-focused working style.

• Comfort using operational records, budgets, feedback and service data to track performance and make recommendations.

• The ability to work collaboratively across teams and manage multiple priorities in a changing environment.

• Hands-on, always ready to roll up your sleeves and go above and beyond for the team

Additional Information

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.

It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram