Head of Customer Education
Ashby · Remote - US
About this role
HEAD OF CUSTOMER EDUCATION Hi, I'm Casey, and I lead Customer Success Management and Customer Education at Ashby. I'm excited to be hiring our Head of Education at Ashby - a role that will drive forward our Recruiting Operations Consulting, Academy, and Product Enablement functions. You'll inherit a team of strong, motivated people and take on the work of further unifying them under a coherent educational strategy: one that serves customers directly through consulting engagements and Academy programs, and serves Ashby internally through how we train and enable our GTM teams to teach, demo, and demonstrate the value of Ashby. ABOUT THIS ROLE The goal of our Education team is to act as a CSM for every customer and GTM employee. We are principled in how we operate and create content and experiences that are truly useful to our audience. Our Academy consists of public-facing content and digital programs that aim to meet customers where they are - whether that's a Recruiting Manager just getting started with Ashby or a Head of Talent looking to improve Quality of Hire. Our RecOps Consulting team brings deep operational expertise to customers who need more than product guidance, through both 1:1 and scaled experiences. And our Product Enablement function exists to close the gap between what the product can do and what CS and sales teams can confidently apply in practice. As Head of Education, you'll manage across all three of these functions and own the operating model that ties them together. At the start, this will mean being close to the work - managing ICs alongside early leaders and building out the leadership layer over time as the organization scales. Day-to-day, this looks like: - RecOps Consulting - Overseeing RecOps Consulting, ensuring 1:1 customer engagements are driving real value, and that insights from direct consulting work find their way into Academy content rather than staying locked in individual engagements. - Partnering with Professional Services on s
Excerpt from the posting Ashby published. Read the full description on their site before applying.
Apply to this role, tailored
Queue Head of Customer Education at Ashby and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Ashby
See all- 3 days ago
- 4 days ago
- 5 days ago
- Last week
- Last week
- 2 weeks ago
Similar roles elsewhere
See more- Today
Listed from the job board Ashby publishes. Refolk is not the employer and does not handle their hiring. Applications go to Ashby directly.