Recruiting Operations Specialist (Bilingual)

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
As a Recruiter at Wonolo you will own the recruiting for a designated region and own how those markets perform. This role pairs recruiting with an operations focus, allowing you to lean into your experience while also participating in the roll-out of new programs and processes for the Market Operations teams across the United States. This high-impact role is ideal for someone eager to share their expertise in traditional staffing, openly provide feedback on current processes, and support iterative pilots as we collectively develop sourcing, screening and onboarding solutions for workers across all worker classifications looking for long-term work placements.
This is a 6-month contract with potential to extend. The position requires availability during business hours Monday - Friday but occasional evenings and weekends may be required.
We welcome qualified candidates located in the Chicago and its surrounding suburbs, and willing to be onsite.

What you'll do:

• Bring an expert level of knowledge on effective outbound recruiting strategies, best screening practices and optimal onboarding experiences to place and retain workers
• Develop and update job descriptions and specifications to ensure workers receive an accurate depiction of work environment and expectations
• Schedule and conduct interviews to screen candidates for various roles across your markets, assessing their relevant knowledge, skills, experience and aptitudes.
• Own the sourcing strategy from proactive bench building all the way through retention of placed workers.
• Act as the market expert. You know the local labor market, competing agencies and gig apps, prevailing pay, and where workers are.
• Visit client sites to get first hand account of the environment, worker experience, and build relationships with both workers and customers
• Identify opportunities for process improvements and surface these to ensure seamless experience for both the Market Teams and relevant stakeholders
• Support both Wonolo app and W-2 onboarding processes, managing the applicants and working closely with cross-functional teams to ensure applicants are being onboarded with minimal idle-time
• Develop best practices for worker engagement and notify teams of the most effective timelines for engagement quality as we optimize Recruiting Operations.
• Track metrics such as “application-to-interview”, “interview-to-onboarded”, and “interview-to-placed” in order to gauge process efficiency and surface blockers
• Lean into AI tools to optimize your time and effectiveness
• In partnership with the Engagement Manager, own the outcome of your markets fill rate, revenue attainment, and supply health

Who you are:

• Proven work experience as a full cycle, high-volume Recruiter (either an in-house recruiter or a staffing agency recruiter)
• Operator mindset with a track record of taking ownership of success beyond just filling a role
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Excellent communication and interpersonal skills
• Experience using AI tools for personal and/or professional use
• Strong decision-making skills
• Bilingual abilities in English and Spanish
• Access to a car and the ability to travel to within targeted local market areas

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Pay range:

The expected pay range for this position is $32-37/hour. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity
• We pay 100% of the medical/dental/vision insurance premiums for you
• Cell phone reimbursement and company laptop
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
• Team outings, happy hours, company off-sites, and more!

Important Notice Regarding Fraudulent Recruiting

Disclaimer: We only communicate with candidates through official @wonolo.com email addresses.
Employment scammers may impersonate legitimate recruiters, employers, or recruitment firms, using email, text messages, messaging apps (including, LinkedIn, WhatsApp, etc.), or fake social media accounts to contact you. They may advertise roles that do not exist, claim to represent Wonolo, or use our name and branding without authorization.
Wonolo is aware that individuals posing as recruiters have communicated with job seekers about positions with Wonolo that do not exist. We have received reports that the content and method of communication has varied, but messages may contain requests for payment (e.g., fees for equipment or training) and/or for sensitive personal information.
Wonolo will never ask a candidate for employment for payment or financial information. All open positions are posted in country specific employment portals available at https://info.wonolo.com/careers/. All legitimate job postings on third-party employment sites will direct candidates to complete an application directly through the Wonolo careers page.
Candidates with additional questions or concerns regarding any recruiting communications or Wonolo’s recruiting process in general should email recruiting@wonolo.com.

About Wonolo:

Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us:Wonolo raises $140M to continue supporting over 1 million laborers and front-line workersWonolo is one of Glassdoor's best tech companies to work for in 2021Why G2 Venture Partners Invested in WonoloYong Kim (CEO) on why he's passionate about empowering the in-demand workforce
Commitment to Diversity, Inclusion, Equity, and BelongingWonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.
Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy StatementBy providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.