RefolkCandidates
JobsBuild my resume

VP, Services & Success

Vanta · Remote U.S.

$318k - $426k/yrRemoteExecutiveSalesRevenueCustomer SuccessPosted 2 months ago
Apply with a tailored resumeView the original posting

About this role

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Vice President, Professional Services, Customer Success & Support at Vanta, you will lead our existing Customer Success and Support organizations and build Vanta’s Professional Services function from the ground up. You will refine and define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve. Vanta's mission is to help businesses earn and prove trust. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early stage startups to global enterprises. Professional Services, Customer Success, and Support together form a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers, as well as ongoing account health, retention, and support across the customer lifecycle. This function will be a key driver of onboarding quality and long-term retention. You will own the combined Professional Services, Customer Success, and Support P&L, retention, support quality metrics, and services margin. Working in close partnership with our Channel & Alliances team, you will also help equip and enable Vanta's partner ecosystem, acting as a bridge between Vanta's delivery standards and partner-led engagements to drive mutual customer success. What you'll do as a Vice President, Professional Services, Customer Success & Support at Vanta:

Excerpt from the posting Vanta published. Read the full description on their site before applying.

Skills this posting mentions

ISO 27001EnablementCross-functional Team Leadership

About Vanta

Our mission at Vanta is to be a layer of trust on top of cloud services, to secure the internet, increase trust in software companies, and keep consumer data safe. Think of us as your automated security and compliance expert.

All 100 openings at Vanta

Apply to this role, tailored

Queue VP, Services & Success at Vanta and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.

Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.

Tailor my applicationHow it works

More roles at Vanta

See all

Similar roles elsewhere

See more

Listed from the job board Vanta publishes. Refolk is not the employer and does not handle their hiring. Applications go to Vanta directly.