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Customer Success Manager, Enterprise - Central or East Regions

Vanta · Remote U.S.

$179k - $210k/yrRemoteMid levelSalesRevenueCustomer SuccessPosted 5 weeks ago
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About this role

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta’s Customer Success Manager, Enterprise (Central/East Regions), you will play a pivotal role in guiding our largest customers through their security and compliance journeys with Vanta's specialized solutions. By combining their customer-centric approach with expertise in Vanta's products and security best practices, they contribute to the overall success and satisfaction of Vanta's customers in achieving robust security and compliance outcomes. Vanta’s success over the last year was exponential and we are now working to solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta’s Enterprise Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. What you’ll do as a Customer Success Manager, Enterprise at Vanta: - Lead all post sales activities for Vanta's enterprise customers by guiding them through onboarding, implementation, product adoption, value-driven renewals and identifying upsells. - Partner with Account Managers to drive renewal and expansion opportunities within your book of business - Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution. - Guide implementation, configuration, and optimization of Vanta Trust Management Platform - Managing 40 Enterprise customers ($3M ARR in BoB) - Provide professional advice on security best practices and compliance st

Excerpt from the posting Vanta published. Read the full description on their site before applying.

Skills this posting mentions

ISO 27001HIPAAOnboarding

About Vanta

Our mission at Vanta is to be a layer of trust on top of cloud services, to secure the internet, increase trust in software companies, and keep consumer data safe. Think of us as your automated security and compliance expert.

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