- Location
- Tel Aviv
- Employment
- Full time
- Level
- Mid level
- Posted
- 28 October
About this role
Who we are
Upwind is a cloud security platform that uses runtime context to show security teams what actually matters. Powered by eBPF sensors, we cover everything from cloud posture to real-time threat protection and API security. Our customers are global, their environments are complex, and they count on us when something breaks.
The role
Our Support team is where deep technical skill meets real customer impact. You’ll be the person customers turn to when things get complicated: digging into cloud and Kubernetes environments, finding the root cause, and making sure they leave the conversation with a solution and with more trust in us than before.
You’ll join a global team of 14 engineers, 5 of them here in Israel, and work directly with R&D and Product. What you find in the field shapes what we build.
What you’ll do
- Troubleshoot and resolve complex technical issues for global customers via Slack, chat, and email
- Dig into root causes across cloud, Kubernetes, Linux, networking, and databases, and escalate to R&D or Product with a clear, well-investigated picture when needed
- Build strong relationships with customers and help them get the most out of the platform
- Document solutions and turn recurring issues into knowledge the whole team can use
- Bring field insights back to R&D and Product to help improve the product
- Keep growing: the product, the cloud landscape, and the threats all move fast, and so will you
Requirements
What you bring (must have)
- 3 - 6 years of hands-on experience in Technical Support, Technical Account Management, or Escalation Engineering at a software/SaaS company, working with global customers (internal IT support doesn’t match this role)
- Strong experience with AWS and Kubernetes
- Experience with MySQL
- Solid background in Docker, Linux, and networking
- Experience with OpenSearch, Grafana, or similar tools for troubleshooting and analysis
- Excellent English, written and spoken
- Strong self-learning ability and the independence to dig in on your own, while working well as part of a team
Nice to have
- Experience in cybersecurity, especially cloud security
- Bachelor’s degree in Engineering / Cyber Security or equivalent experience
As published by Upwind Security. Applications are handled on their site.
Skills this posting mentions
About Upwind Security
Upwind Cloud Security Platform bridges intelligence from runtime to build-time, eliminating friction & boosting the productivity of your developers, security engineers, and DevOps. Upwind delivers comprehensive cloud security, precisely when and where it’s most critical.
All 102 openings at Upwind SecurityOne click, then it is written
Apply to Upwind Security with a resume written for this role.
Queue Technical Support Engineer and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in Upwind Security’s form for you.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- 25 sent a week, free
- No card
- Nothing sent until you say so
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Put this to work
Paste your career in once. Every application after that is written for you.
Drop a resume or a LinkedIn URL. I rank the live openings against it, rewrite the resume and write a cover letter for the best of them, and fill in the employer's form when you press the button. You read, you decide what goes out.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- New matches ranked and written before you are up.
- Every bullet stays inside what your history supports. Nothing invented.
- Queued, submitted, interviewing, offer: one screen, not a spreadsheet.
Free, no card. Up to 25 applications sent a week, and nothing is sent until you say so.
Listed from the job board Upwind Security publishes. Refolk is not the employer and does not handle their hiring. Applications go to Upwind Security directly.
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