Senior Mailroom Administrator

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

Upstart's Workplace Operations team supports the secure and efficient handling of critical business documents across the company. The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success. The team focuses on delivering accurate, timely, and compliant service while improving processes that reduce operational risk and increase efficiency.

As a Senior Mailroom Administrator at Upstart, you'll manage the day-to-day processing of inbound and outbound mail, ensuring documents are handled securely and routed accurately. You'll also help improve reporting, streamline manual workflows, and contribute to projects that make mailroom operations more efficient and scalable.

Please Note: This role is based in our Burlingame, CA office and requires working onsite five days per week.

How you’ll make an impact

• Manage daily inbound and outbound mail operations, including sorting, scanning, tracking, and routing documents while meeting established service levels.
• Handle confidential and time-sensitive documents in accordance with security, compliance, and operational procedures, escalating exceptions when appropriate.
• Maintain accurate mail records, operational metrics, and reporting using Salesforce, Jira, Google Sheets, and other business systems.
• Identify opportunities to improve reporting, automate repetitive tasks, and streamline mailroom workflows using available tools and technologies.
• Partner with cross-functional teams to resolve routing issues, address operational needs, and maintain reliable mail processing.
• Support operational improvement initiatives, including vendor transitions, process documentation, and updates to workflows that improve efficiency and reduce risk.

Minimum Qualifications

• 2+ years of experience in mailroom operations, logistics, document processing, facilities operations, or a similar operational environment.
• Experience processing, tracking, and routing inbound and outbound mail or physical documents in a high-volume environment.
• Experience handling confidential or sensitive documents in accordance with established security or compliance procedures.
• Experience using spreadsheet tools, including Google Sheets or Microsoft Excel, to organize, track, and report operational data.
• Experience using business systems such as Salesforce, Jira, or comparable workflow or case management platforms.

Preferred Qualifications

• Knowledge of spreadsheet functions, pivot tables, dashboards, or reporting tools used to analyze operational performance.
• Experience identifying and implementing process improvements or automating repetitive workflows using tools such as Google Apps Script or Generative AI.
• Familiarity with financial services, regulated environments, or document-handling requirements involving sensitive information.
• Ability to prioritize time-sensitive work, troubleshoot operational issues, and determine when escalation is appropriate.
• Experience collaborating with cross-functional teams or external vendors to improve operational processes and documentation.

Position location: This role is based in Burlingame, CA.

Time zone requirements: This role operates primarily during Pacific Time business hours from 8:00 AM - 4:30 PM PT.

In-Office requirements: You will be required to work from the Burlingame, CA office 5 days per week.

Travel requirements: Limited travel is expected for this role.

#LI-Entry

This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law

Burlingame - Anticipated Hourly Rate Range$23.41-$31.20 USD

What you'll love

At Upstart, our benefits for full-time employees are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually (USD in the US, CAD in Canada)
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only)
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only)
• Income protection benefits, including life insurance and disability coverage for added financial security
• Paid time off, sick leave, and company holidays, in line with local requirements
• Paid family and parental leave to support caregiving and major life moments (duration varies by country)
• Family-centered benefits to support fertility, parenthood, and caregiving needs
• Employee Assistance Program (EAP) offering mental health support and life-centered resources
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US Only)
• Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
• Connection and community through team events, all-company updates, and employee resource groups (ERGs)
• Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City

For roles based in Canada, please note that we are not currently able to hire in Quebec.

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email candidate_accommodations@upstart.com

https://www.upstart.com/candidate_privacy_policy