Senior Technical Account Manager, Public Sector

About Truv: Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more - eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access. About the Job: We are seeking a Senior Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You’ll Do

• Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.

Who You Are

• 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS
• Proven track record at early-stage startups (50-200 employees)
• Minimum 5 year tenure in previous positions, demonstrating stability and impact
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
• Enterprise account management or customer management experience essential
• Strong analytical and problem-solving capabilities
• Outstanding communication skills with ability to explain technical concepts to various audiences
• Bachelor's degree in Computer Science, Engineering, or related field
• Ability to travel up to 30%

Success Metrics

• Customer retention and expansion rates.
• Technical implementation success rates.
• Time-to-value for new customers.
• Customer satisfaction and NPS scores.
• Product adoption metrics.
• Technical issue resolution times.
• Customer health scores.
• Revenue growth within accounts.

Benefits

• Competitive salary and equity package.
• Fully Remote.
• Health, dental, and vision benefits.
• 401(k)
• Flexible time off.
• Work with cutting-edge technology and innovative customers.
• Learn from experienced leadership team from top tech companies.
• High-impact role with clear growth trajectory.
• Opportunity to shape the future of financial data access.