Manager, Merchandise Operations

Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.

Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics, a feat that few companies have achieved.

With the acquisition of Merch, Sendoso now sources, decorates, and produces branded merchandise in-house, so customers get everything from custom swag to gifting, warehousing, and fulfillment under one roof.

And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place.

About the Role

We're looking for an experienced Manager, Merchandise Operations to oversee the day-to-day execution of our branded merchandise and promotional products offering.

In this role, you'll serve as a merchandise expert across internal teams and work directly with customers to develop creative, effective merchandise solutions. You'll manage our merchandise Customer Success team, oversee projects from sourcing through delivery, and coordinate with suppliers and fulfillment partners to ensure exceptional execution.

The ideal candidate brings strong promotional products industry experience, excellent project management skills, and a proactive, hands-on approach to solving problems and improving processes.

Key Responsibilities

• Merchandise Expertise: Serve as a subject matter expert on promotional products, branded merchandise, product sourcing, decoration methods, and industry trends. Recommend creative products and strategies tailored to customer objectives, budgets, and timelines.
• Cross-Functional Collaboration: Partner closely with Campaign Studio, Sales, and Customer Success teams to develop merchandise solutions for campaigns, events, gifting initiatives, and other branded experiences.
• Customer Engagement: Participate in customer discussions to provide product recommendations, sourcing guidance, and expertise on merchandise programs and execution.
• Project Management: Oversee merchandise projects from initial concept and sourcing through quoting, sampling, production, fulfillment, and final delivery. Ensure timelines, quality standards, and customer expectations are met.
• Team Leadership: Manage and develop the merchandise Customer Success team, providing operational guidance, training, workload prioritization, and oversight of order execution.
• Supplier Management: Build and maintain relationships with domestic and international suppliers, negotiate pricing where appropriate, and coordinate production requirements.
• Creative Sourcing: Develop curated product recommendations, digital look books, merchandise presentations, and coordinate samples and mockups.
• Logistics & Fulfillment: Coordinate domestic and international shipping, warehousing, kitting, and distribution, including complex multi-location projects.
• Operational Improvement: Identify opportunities to streamline workflows, improve execution, resolve challenges proactively, and support the continued growth of merchandise operations.

Qualifications

• 3 - 5+ years of experience in promotional products, branded merchandise, corporate gifting, or a related industry.
• Strong knowledge of promotional products sourcing, supplier networks, decoration techniques, and production processes.
• Proven ability to manage multiple merchandise projects from concept through delivery. • Experience coordinating with vendors, fulfillment partners, and internal stakeholders. • Familiarity with domestic and international shipping and logistics.
• Excellent organizational, communication, and problem-solving skills.
• Ability to provide leadership, direction, and training to team members. Previous people-management experience is preferred but not required.
• Strong attention to detail, accountability, and the ability to work independently in a fast-paced environment. Experience with industry sourcing platforms such as SAGE or ESP is a plus.

What You’ll Love:

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• LSA (Lifestyle Spending Account) with Compt
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• Financial wellness benefits through Morgan Stanley
• Remote work environment

What We Believe:

• One Team - Everyone belongs here, and whether it’s your first day or you’re the CEO, your voice and ideas matter to us. By embracing the “One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It’s a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers’ success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers’ satisfaction and happiness are our ultimate measures of success.

Compensation & Equal Opportunity

The anticipated U.S. base salary range for this position is $70,000 - $90,000 annually, depending on experience, qualifications, and location.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.