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Customer Success Engineer

Resend · United States

Location
United States
Workplace
Remote
Employment
Full time
Level
Mid level
Posted
8 weeks ago

About this role

Resend is growing fast, and there are now over 3 million developers using it. Many of these customers are coming for a superior support experience. We're looking to extend our cracked Success team to support the next wave of developers.

As our user base continues to grow, we have increased demand across all time zones and days of the week.

This role is fully remote based in UTC-3 to UTC-8 time zones, with some expected travel for team offsites, conferences, meetups, and more.

Read more about how we work, how we hire, and what we value here.

In this role, you will…

  • Be the front-line of customer requests

  • Debug, report, and ship scoped fixes for bugs and regressions

  • Turn recurring tickets into permanent fixes by shipping docs, product PRs, or agent improvements so the same question doesn't come back

  • Train and improve our AI support agent by refining prompts, adding tools, and running evals so more tickets resolve before reaching a human

  • Create guides and examples that showcase what's possible with Resend

  • Proactively build relationships and identify potential papercuts for customers

  • Advocate for customer needs to the greater Resend team

You will be a great fit if you...

  • Love helping solve problems for developers

  • Can handle and perform under customer pressure

  • Have 3-5 years of technical support or success experience

  • You've scaled support at a high-growth company, using automation and AI to grow resolution capacity faster than headcount

  • Have experience improving email deliverability

What it means to join the team:

  • Honest and low-ego team

  • Autonomy to “just ship it”

  • Ownership of problems and solutions

  • 100% remote team with flexible working schedules

  • Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)

  • Comp: $120,000 - $140,000 USD, commensurate with experience

Learn more about how we work:

About Resend

We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.

Our fully remote team of 50 spans 15 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →

As published by Resend. Applications are handled on their site.

Skills this posting mentions

Developer ExperienceTechnical Support

About Resend

Email for developers

All 12 openings at Resend

One click, then it is written

Apply to Resend with a resume written for this role.

Queue Customer Success Engineer and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in Resend’s form for you.

  1. 01Drop your resume

    A PDF or a LinkedIn URL. About a minute, once.

  2. 02I rank the openings

    Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.

  3. 03Each one is written up

    Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.

Apply on my behalfHow it works
  • 25 sent a week, free
  • No card
  • Nothing sent until you say so

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Put this to work

Paste your career in once. Every application after that is written for you.

Drop a resume or a LinkedIn URL. I rank the live openings against it, rewrite the resume and write a cover letter for the best of them, and fill in the employer's form when you press the button. You read, you decide what goes out.

  1. 01Drop your resume

    A PDF or a LinkedIn URL. About a minute, once.

  2. 02I rank the openings

    Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.

  3. 03Each one is written up

    Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.

Build my resumeHow auto apply works
  • New matches ranked and written before you are up.
  • Every bullet stays inside what your history supports. Nothing invented.
  • Queued, submitted, interviewing, offer: one screen, not a spreadsheet.

500 free credits on sign-up. No card. Nothing is sent until you say so.

Listed from the job board Resend publishes. Refolk is not the employer and does not handle their hiring. Applications go to Resend directly.