Key Account Manager (Italian and Spanish)

We power people’s progress.

At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact.

We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale.

Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day.

Meet the team!

At Preply, our B2B business is growing fast, and our Key Account Managers are at the center of that growth, with record renewal rates. We work with global companies to help their teams unlock the power of language learning, driving real impact for their employees and business goals.

As a Key Account Manager, you’ll be the main point of contact for our largest and most strategic clients. You’ll build strong relationships with HR and L&D leaders, understand their goals, and help them to create tailored learning solutions that deliver value. From day to day you’ll serve as a trusted advisor, helping to engage learners, report on progress and prove ROI while expanding existing programs and identifying new opportunities.

You’ll work closely with Sales, Marketing, Product, and Operations to ensure a smooth and engaging experience for our customers. If you’re passionate about client relationships, thrive in a fast-paced environment, and are excited about shaping the future of corporate language training - this is the team for you.

What you’ll be doing

• Serve as the point of contact for a portfolio of B2B clients from contract signature to renewal.

• Develop strong relationships with HR and/or L&D executives to understand organization goals’ and align Preply’s solutions.

• Monitor and analyze metrics, including onboarding progress, activation and utilisation rates, account health, CSAT /NPS scores, and ROI to drive engagement and identify expansion opportunities.

• Proactively provide insights and recommendations based on data analysis to continuously optimize client’s learning programs.

• Conduct regular business reviews to track progress towards learning goals, address challenges, maintain success plans and reinforce values.

• Develop and implement retention strategies to increase engagement, reduce churn and negotiate contract renewals and expansions.

• Work cross functionally with Sales, CS Ops, Product, and Marketing teams, serving as the voice of the customer and ensuring seamless feedback loops.

What you need to succeed

• 3+ years managing B2B key accounts (SaaS/tech preferred)

• Proven track record of owning renewal and expansion targets for a portfolio of accounts with full commercial ownership

• Fully fluent in English, Spanish and Italian.

• Proficiency with CRM solutions, online platforms, Microsoft Office or Google Workspace and AI tools (Claude, ChatGPT, Copilot, Gemini used in business context)

• Excellent oral and verbal communication skills, with all levels within our customers teams.

• Empathy and ability to build relationships with customers.

• Degree in business, or another area combined with relevant business experience.

Why you’ll love it at Preply:

• An open, collaborative, dynamic and diverse culture;

• A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development;

• A competitive financial package with equity, leave allowance and health insurance;

• Not in Barcelona? We offer an attractive relocation package to join us in our Preply Barcelona Hub

• Access to free mental health support platforms;

• Access to Gympass-partnered wellness and gym centers throughout Spain to promote and support well-being and physical health;

• The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).

#LI-XXX

Our Principles

• Care to change the world - We are passionate about our work and care deeply about its impact to be life changing.

• We do it for learners - For both Preply and tutors, learners are why we do what we do. Every day we focus on empowering tutors to deliver an exceptional learning experience.

• Keep perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.

• Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to make great things happen.

• Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources efficiently.

• Dive deep - We leverage business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions.

• Growth mindset - We proactively seek growth opportunities and believe today's best performance becomes tomorrow's starting point. We humbly embrace feedback and learn from setbacks.

• Raise the bar - We raise our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can make a real difference.

• Challenge, disagree and commit - We value open and candid communication, even when we don’t fully agree. We speak our minds, challenge when necessary, and fully commit to decisions once made.

• One Preply - We prioritize collaboration, inclusion, and the success of our team over personal ambitions. Together, we support and celebrate each other's progress.

Diversity, Equity, and Inclusion

Preply.com is committed to creating an inclusive environment where people of diverse backgrounds can thrive. We believe that the presence of different opinions and viewpoints is a key ingredient for our success as a multicultural Ed-Tech company. That means that Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or veteran status.