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Fraud Operations Manager

Preply · London

RemoteManagerOperationsCustomer CareCustomer CarePosted 3 weeks ago
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About this role

WE POWER PEOPLE’S PROGRESS. At Preply, we’re all about creating life-changing learning experiences. We help people discover the magic of the perfect tutor, craft a personalised learning journey, and stay motivated to keep growing. Our approach is human-led, tech-enabled - and it’s creating real impact. We’ve just reached unicorn status with a $150M Series D, accelerating our vision to transform education through human-led, AI-enhanced learning. Today, 100,000+ tutors teach 90+ languages to learners in 180 countries - and we’re only getting started. As a category-defining company, we’re shaping what the future of learning looks like at global scale. Every Preply lesson sparks change, fuels ambition, and drives progress that matters. Joining Preply means helping define the future of education at global scale, and building something that truly matters for millions of people, every day. MEET THE TEAM! Fraud Operations is a key function within Preply's Customer Care organisation, responsible for protecting the financial integrity of our marketplace and ensuring a safe, trusted experience for learners and tutors globally. The team operates across fraud investigations, dispute resolution, and chargeback management - partnering closely with Product, Payments, and Finance to manage risk at scale. As Fraud Operations Manager, you will lead this team and serve as Preply's primary fraud operations authority - owning the function's strategy, operations, and people end-to-end. WHAT YOU’LL BE DOING - Lead, manage, and develop a team of Fraud Specialists, setting clear expectations, coaching performance, and building a high-judgement, high-accountability team culture - Own the Fraud Operations roadmap, defining priorities and aligning the function's objectives with broader business goals - Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks across the team - Define, track, and continuously improve Fraud Ops KPIs - including ch

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