Clinical Health Coach

Description

**Hybrid/Remote ~ Polk County Market

**Spanish speaking preferred but not required

ABOUT PEOPLEONE HEALTH:

PeopleOne Health is one of the fastest-growing providers of value-based primary care and has earned the best-in-class member satisfaction scores. We deliver exceptional healthcare that reduces costs and significantly improves health outcomes by focusing on preventive care, behavior change, and keeping people healthier. The key to our successful culture is living our motto: care for yourself; care for each other; care for our members.

JOB SUMMARY:

Reporting to the Clinical Practice and Strategy Partner, the Clinical Health Coach is responsible for providing evidence-based health coaching and clinical guidance to PeopleOne Health clinical members. This role integrates clinical expertise with personalized coaching strategies, focusing on disease management, healthcare navigation, and behavioral modification. The Clinical Health Coach collaborates with healthcare providers, assists with care coordination, and empowers members to adopt sustainable health behaviors through motivational interviewing and personalized coaching plans. The Clinical Health Coach may periodically join team meetings and trainings, as well as appropriate committees and task forces. This position is mainly remote work. Coaching may be a combination of in-person, telephonic, and virtual. Hours vary depending on the client’s coaching needs.

SUPERVISORY RESPONSIBILITIES:

This position provides supervision to others: No

ESSENTIAL JOB FUNCTIONS:

• Provide guidance and support to clinical members, helping them understand and utilize their healthcare benefits and available resources.
• Conduct health assessments, review medical history, and identify at-risk individuals to provide targeted coaching and support.
• Track member progress, document sessions, and report outcomes in the electronic medical/health record.
• Collaborate with the PeopleOne Health Clinical Care Team to create individualized care plans and promote adherence to evidence-based medical recommendations.
• Guide care by providing education, outreach, options, advocacy, and assistance with navigating the healthcare system.
• Maintain and follow Clinical Operations protocols, with a focus on chronic disease and condition management, using clinical judgment and discernment.
• Leverages technology, clinical data, and internal information systems to assist members in accessing optimal and cost-effective healthcare for disease and condition management.

Other Duties:

• Collaborate with the Marketing Team to develop high-quality, relevant content and resources tailored to member engagement and education (~20% job responsibilities).
• Responsible for designing and delivering continuing education materials to ensure team members remain informed and proficient across all levels of support.
• Provide one-on-one coaching, goal setting, and motivational support to individuals, addressing challenges and barriers to health improvement.
• Act as a resource to the Clinical Operations Team by fostering relationships with healthcare providers, insurers, and wellness program vendors.
• Work independently to assist individuals in achieving their health and wellness goals through a clinically informed approach.
• Collaborate with other members of the care team as necessary to ensure a holistic approach to wellness, provide referrals when needed, and integrate multidisciplinary strategies for optimal health outcomes.
• Stay up to date with the latest research in nutrition, wellness, and coaching methodologies.
• Create an environment that is supportive, non-judgmental, and conducive to behavior change and health improvement.
• May be required to work outside of “regular” working hours to accommodate member schedules.
• May be required to travel to sites within a geographical region or to various locations within a corporately defined area.

SKILLS & ABILITIES:

• Demonstrated ability to apply clinical knowledge of chronic disease, health, and nutrition to evidence-based coaching interventions.
• Proficiency in applying principles of behavior change, motivational interviewing, and clinical counseling techniques.
• Ability to manage multiple client cases, maintain detailed records, and adhere to clinical documentation standards.
• Ability to work effectively with diverse populations, demonstrating cultural competency and sensitivity to individual needs.
• Proficiency in utilizing electronic medical/health records, systems, Microsoft Office Suite, Google Suite, and telehealth platforms.
• Excellent clinical communication and interpersonal skills, facilitating effective member-centered interactions.
• Strong organizational and time-management skills, ensuring efficient and timely delivery of coaching services. Demonstrated professionalism, ethical conduct, and adherence to member confidentiality.
• Ability to thrive in a fast-paced, team-oriented environment, contributing to collaborative care delivery.
• Demonstrates flexibility, initiative, and a commitment to continuous professional development in clinical practice.
• Exhibits active listening and empathy, fostering therapeutic relationships with clients.

Requirements

EDUCATION & CERTIFICATIONS :

• Minimum of 2 years of clinical experience with a Bachelor’s degree in a clinically focused health-related field (e.g., Nursing, Dietetics, Public Health, Psychology).
• Clinical licensure or certification (e.g., RN, RD, mental health professional, or equivalent) preferred.
• Active certification(s) in fitness, wellness, or related clinical areas (e.g., National Board Certified Health and Wellness Coach, Certified Diabetes Educator, Certified Health Education Specialist) are preferred.

EXPERIENCE:

• Strong knowledge of the healthcare and insurance industry, including benefits administration and care coordination.
• Experience in health coaching, patient education, or chronic disease management.
• Familiarity with electronic medical/health records documentation and telehealth platforms.

PHYSICAL REQUIREMENTS:

(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.)

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to sit, stand, and walk for extended periods.
• Occasional standing, walking, and lifting up to 25 pounds.