- Location
- Barcelona, Spain
- Employment
- Full time
- Level
- Executive
- Posted
- 6 November
About this role
Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.
Key Responsibilities:
Partner Relationship & Account Management
- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
- Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
- Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards
Requirements
- 5 years’ experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
As published by Papaya Global. Applications are handled on their site.
Skills this posting mentions
About Papaya Global
One global platform for workforce payments - built for the enterprise. Papaya Global gives you total control over how you manage and pay every type of worker, employees, contractors, and contingent talent - across 160+ countries. From onboarding and classification to compliant contracts, FX, and cross-border payouts, everything runs through a single automated platform. No more third parties. No more local bank setups. No more manual processes slowing you down. With built-in compliance, real-time visibility, and certified local expertise, Papaya transforms workforce payments into a strategic advantage - helping global organizations scale faster, stay compliant, and operate with confidence. Papaya Global - how the world gets paid.
All 50 openings at Papaya GlobalOne click, then it is written
Apply to Papaya Global with a resume written for this role.
Queue Partnership Success Manager and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in Papaya Global’s form for you.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- 25 sent a week, free
- No card
- Nothing sent until you say so
More roles at Papaya Global
See all- 6 November
- 29 October
- 29 October
- 29 October
- 28 October
- 22 October
Put this to work
Paste your career in once. Every application after that is written for you.
Drop a resume or a LinkedIn URL. I rank the live openings against it, rewrite the resume and write a cover letter for the best of them, and fill in the employer's form when you press the button. You read, you decide what goes out.
01Drop your resume
A PDF or a LinkedIn URL. About a minute, once.
02I rank the openings
Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.
03Each one is written up
Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.
- New matches ranked and written before you are up.
- Every bullet stays inside what your history supports. Nothing invented.
- Queued, submitted, interviewing, offer: one screen, not a spreadsheet.
Free, no card. Up to 25 applications sent a week, and nothing is sent until you say so.
Listed from the job board Papaya Global publishes. Refolk is not the employer and does not handle their hiring. Applications go to Papaya Global directly.
Hiring at Papaya Global? Post this role to the Refolk talent pool for $299, once. No commission, refunded if I find nobody. Post a role for $299