Solutions Engineer, Pre-Sales
OpenAI · São Paulo
About this role
About the Team The Technical Success team is responsible for the customer experience on both the OpenAI API platform as well as the ChatGPT Enterprise product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kickstart their implementation and development. You will work closely with Sales, Security, and Product teams. In this role, you will: - Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions. - Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory. - Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process. - Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process. - Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. - Serve as the first line of defense fo
Excerpt from the posting OpenAI published. Read the full description on their site before applying.
Skills this posting mentions
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
All 754 openings at OpenAIApply to this role, tailored
Queue Solutions Engineer, Pre-Sales at OpenAI and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at OpenAI
See all- Today
- Yesterday
- Yesterday
Software Engineer, Agent Productivity
San Francisco, CaliforniaHybrid
$293k - $342k/yrMid levelEngineering - Yesterday
- Yesterday
Cyber Operations Strategist, Critical Harm Operations
San Francisco, California
$252k - $280k/yrMid levelOperations - Yesterday
Similar roles elsewhere
See more
Listed from the job board OpenAI publishes. Refolk is not the employer and does not handle their hiring. Applications go to OpenAI directly.