IT Support Singapore, APAC Regional Lead
OpenAI · Singapore
About this role
About the Team The IT Services and Support team is responsible for delivering seamless, efficient, and reliable workplace technology across the organization. We provide frontline IT support, run employee lifecycle operations, support conference rooms and events, manage vendors and assets, and continuously improve systems, documentation, and workflows to strengthen the employee experience as OpenAI grows. About the Role As the APAC Regional IT Support Lead based in Singapore, you will be the senior onsite IT owner for the Singapore office while serving as the regional lead for IT support across APAC. You will combine high-quality hands-on support with regional coordination, operational leadership, and process improvement. Your scope includes frontline support, onboarding and offboarding, AV and event readiness, vendor and equipment management, office build and workplace technology support, executive support, and the design of scalable support workflows across offices and time zones. We are looking for someone who is customer-focused, technically strong, and able to operate independently in a fast-moving environment. You should bring strong judgment, clear communication, and the ability to turn ambiguous operational needs into reliable systems that improve the employee experience. This role is the onsite IT lead in our Singapore office, serves as the regional lead for APAC IT support, requires 5 days in office per week, and offers relocation assistance to new employees. In this role, you will: - Act as IT Support: Serve as the senior-most onsite point of contact in Singapore for troubleshooting hardware, software, network, and collaboration issues, ensuring prompt and reliable resolution of employee requests. - Lead APAC Regional Support: Partner across offices and time zones to improve coordination, strengthen support coverage, and drive a more consistent employee experience across APAC. - Own Employee Lifecycle Operations: Lead or support onboarding and offboarding
Excerpt from the posting OpenAI published. Read the full description on their site before applying.
Skills this posting mentions
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
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