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Customer Success Manager - Ads Solutions

OpenAI · Dublin, Ireland

$70k - $75k/yrRemoteMid levelSalesGo To MarketAds SolutionsPosted 3 weeks ago
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About this role

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform - while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role is based in our Dublin office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: - Own relationships with a portfolio of advertising partners, serving as their primary point of contact. - Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. - Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. - Identify opportunities to expand partnerships through increased product adoption and incremental investment. - Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. - Surface advertiser feedback and insights to inform product improvements and long-term strategy. - Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if yo

Excerpt from the posting OpenAI published. Read the full description on their site before applying.

Skills this posting mentions

Computational AdvertisingSQLRelationship Management

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first - ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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