Workplace Solutions Specialist - US

About Nu

Nu is the leading digital bank in Latin America, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services.

Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns.

Nu’s impact has been recognized in multiple awards, including Time 100 Most Influential Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks.

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About the Role

This position will be responsible for the operations of our US sites, acting as the local point of contact for Workplace Solutions and ensuring that global standards and guides - developed by our Global team in Brazil - are properly followed and executed locally.

You’ll be Responsible for

• Support facilities management provider(s), helping ensure the execution of contracts and providers for services including maintenance, parking, cleaning, catering, logistics, reception, utilities, waste management, etc.

• Ensure processes are executed in a consistent manner, following global standards and guides. Support the optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)

• Collaborate with function line teams (Real Estate, IT, Security, Safety) on projects and programs delivered locally.

• Identify opportunities for process improvement, cost reduction, and efficiency within the US offices, escalating and aligning with Global/LatAm leadership.

• Monitor performance indicators (KPIs) and SLAs for the services provided locally.

• Help ensure that facilities meet government regulations and environmental, and facilities standards.

• Support the development and monitoring of the local expense budget, with analysis and reporting.

• Evaluate technical scope within local contracts and proposals, monitor KPIs and SLAs, and flag deviations from global standards.

• Support crisis management, contingencies and emergency plans locally.

• Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction, feeding it back to the Global team.

What We're Looking For Someone Who Has

Required

• Effective communication and stakeholder management skills

• Analytical and problem-solving skills

• Decision-making

• Ability to lead and manage teams and suppliers

• Team Working

• Attention to detail but also the ability to see the implications for the bigger picture

• Financial awareness

• Customer focused service - experience

• Ability to solve advanced problems and deal with a variety of options in complex situations.

• Strong background in project management and procurement processes

• Bachelor degree (Engineering, Architecture, Business or other similar courses)

• 2+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.

• Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.

• Availability to travel

Work Setup

Location

Miami, Florida (USA)

Work model

On-Site

Our Benefits

• Top Tier Medical Insurance

• Top Tier Dental and Vision Insurance

• 401(k) matching

• 20 days time off, 14 company holidays, and great culture that emphasizes work life balance.

• Life Insurance and AD&D

• Nucleo - Our learning platform of courses

• NuLanguage - Our language learning program

• NuCare - Our mental health and wellness assistance program

• Extended maternity and paternity leaves

• Saving Plans - Health Saving Account and Flexible Spending Account

Our recruitment process may involve the use of artificial intelligence - enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.