Director of Partner Operations, Remote (New Orleans, LA preferred)

Employment Type: Full-Time

Location: Remote (New Orleans, LA area preferred)

Travel Requirements: 25% - 50% domestic travel required to manage key partner relationships and oversee on-site implementations.

We are seeking a clinically-adept and highly experienced Director of Partner Operations to lead the strategic management and operational success of our key hospital and health system partnerships.

The Role

This pivotal role requires a strong fusion of clinical knowledge, expert project management, and strategic account leadership to drive the successful implementation, adoption, and ongoing clinical value realization of our programs within complex hospital environments. You will be the dedicated operational and strategic leader, ensuring seamless integration and achieving defined clinical and operational outcomes.

What You’ll Do

1. Strategic Partnership & Clinical Engagement

2. Account Ownership: Serve as the dedicated operational lead for assigned hospital system partners, owning overall relationship health, partner satisfaction, and driving the achievement of established clinical outcomes.
3. Deep Clinical Integration: Engage directly with hospital department leads, CMOs, CNOs, and operational leaders to understand clinical pathways and ensure seamless integration of our programs into existing hospital workflows.
4. Value Realization: Proactively identify growth opportunities by continuously demonstrating the clinical and economic ROI of the partnership to executive stakeholders.
5. Relationship Cultivation: Build and maintain high-trust, long-term relationships with mid-to-senior level hospital executives.

6. Program/Project Implementation Leadership

7. End-to-End Management: Lead and execute the full project lifecycle for new partner implementations, including detailed planning, resource allocation, and risk management.
8. Implementation Oversight: Drive the clinical and operational onboarding process, ensuring rapid time-to-value and smooth integration with hospital IT/EMR systems.
9. Cross-Functional Coordination: Act as the primary operational hub, expertly coordinating internal teams (Product, Clinical Ops, Technology) to meet partner commitments and milestones.

10. Operational Performance & Governance

11. Performance Tracking: Oversee performance governance, and present regular, data-driven operational and clinical health reports to executive stakeholders, both internal and external.
12. Issue Resolution: Act as the highest-level operational escalation point, managing and resolving complex clinical workflow issues swiftly to minimize disruption.
13. Analytics & Strategy: Translate performance reports and KPIs into actionable strategic plans and operational adjustments necessary to meet or exceed targets.

What You’ll Bring

• Clinical Background: Active or prior experience as a Registered Nurse (RN), Paramedic, or Social Worker is strongly preferred.
• Hospital Experience: Deep, demonstrable understanding of hospital clinical workflows, service line operations, and the financial/operational challenges of acute care delivery.
• Attention to Detail: Exceptional organizational skills and a high attention to detail in navigating complex clinical environments and implementation plans.
• Experience: 5+ years of progressive experience in strategic account management, partner operations, or complex project management specifically within the hospital/health system space.
• Education: Bachelor's degree in Business Administration, Healthcare Management, Clinical Sciences (e.g., Nursing, Allied Health), or a related field.
• Project Leadership: Proven expertise in leading and managing large-scale, complex implementation projects.
  Executive Communication: Exceptional executive-level communication, presentation, and negotiation skills, with proven ability to influence hospital administrators and clinical leadership.
• Travel: Ability to travel up to 25-50% to manage critical partner relationships and implementations.
• Preferred: Located in the greater New Orleans metropolitan area

Why choose myLaurel?

We offer a competitive compensation package and a mission-driven culture focused on growth, collaboration, and patient care.
• Comprehensive Benefits: Medical, Dental, and Vision insurance
• Work-Life Balance: Generous Discretionary Time Off (DTO) and paid holidays
• Financial Wellness: 401(k) retirement plan
• Impact: The opportunity to be on the ground floor of a transformative healthcare model that keeps patients out of the hospital and in their homes

About myLaurel

myLaurel was founded on the belief that a meaningful portion of hospital care can, and should, be delivered in the comfort of home. As a tech-enabled medical group, we provide on-demand acute and transitional care to frail, elderly, or medically complex patients at home - helping them avoid the traditional pathway of ambulance, emergency department, hospital admission, and post-acute facility care.
Health systems, payers, and provider groups partner with myLaurel to reduce avoidable utilization, lower readmission rates, accelerate throughput, and improve the patient experience - all while maintaining the highest standards of clinical quality and safety. We stand behind our outcomes by putting our fees at risk, demonstrating both accountability and confidence in the results we deliver.
Care is delivered through a physician-led model that combines virtual oversight with in-home clinicians, advanced technology, diagnostics, and therapies. For high-risk populations, myLaurel achieves 33% lower ED utilization, a 49% absolute reduction in readmissions, and an average of 15 bed-days saved daily - alongside a Net Promoter Score of 97.
Recognized for innovation and industry leadership, myLaurel has been named to Fast Company's Most Innovative Companies and the New York Digital Health 100. The company is headquartered in New York City.
Learn more at: mylaurelhealth.com