Technical Account Manager, Japan
Miro · Tokyo
About this role
About the Team The Professional Services organisation at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. As part of a global team, you will partner closely with Customer Success, Product, and Engineering to deliver high-impact solutions and continuously evolve how we support our customers. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate - powered by agentic AI and Miro’s world-class platform. About the Role We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. This is a highly strategic, customer-facing role where you will act as a trusted technical advisor, guiding customers through workflow transformation, AI-driven adoption, and long-term platform integration. As a TAM, you will pioneer how Miro’s AI capabilities can be embedded into enterprise workflows, helping customers redesign how they work - from discovery through delivery. You will combine consulting expertise, technical fluency, and change management to drive meaningful, measurable outcomes. TAMs play a critical role in shaping how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will take ownership of customer outcomes end-to-end, proactively identifying opportunities to improve adoption, optimize workflows, and strengthen long-term partnerships. What you’ll do Workflow Optimization: - Redesign and optimize customer workflows across the Discover - Define - Deliver lifecycle, leveraging Miro’s AI capabilities - Guide customers in adopting AI-driven ways of working, including prompt engineering and automation opportunities - Recommend integration strategies that drive alignment, efficiency, and business impact Technology Optimi
Excerpt from the posting Miro published. Read the full description on their site before applying.
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