Content Systems Intern (Summer 2027)

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Content Systems is the heart of Lyft's language ecosystem. The team is made up of two distinct disciplines, Content Design and Learning Experience Design, who create and own language across Lyft's in-app experiences that help customers succeed on the Lyft platform.

We're looking for a Content Systems intern to join our team for the summer. This role will both help design and build our internal content system (think information architecture), and embed in a rotation of design teams as a content design/learning design partner in building products across the Lyft community. Of course, you won’t be alone. You'll work with designers, researchers, marketers, and product managers day in and day out to develop experiences that reach and resonate with riders.

This internship will take place in our Toronto office during Summer 2027.

What we're looking for

Responsibilities:

• Support our content system by establishing and translating information architecture to help manage content across Lyft
• Help teams reconsider existing systems and processes (eg publishing workflows) to align to the new information architecture
• Support product strategy and vision through content, working on projects as a content designer and learning experience designer
• Translate complicated concepts into clear in-product copy (UI, notifications, errors, and more) and learning materials
• Collaborate with designers, visual content creators, researchers, engineers, marketers, data science, product managers, and other stakeholders across tech and ops
• The ability to translate concepts across the UI, learning center, and knowledge base into connected content objects
• Manage multiple projects and competing priorities
• Maintain, evolve and champion the Lyft brand voice and style

Skills:

• Excellent writing skills; ability to demonstrate this in the UX writing, information architecture, or education design space preferred
• A systems mind that considers the holistic information experience
• Ability to understand and discuss strategy, metrics, and results
• A collaborative, proactive mindset
• Nice to haves:
• Experience with design tools (Figma)
• Experience with content management systems (Ditto, Contentful, etc)
• Knowledge of accessibility best practices

Qualifications:

• Currently pursuing a Bachelors, Masters or PhD degree in a writing or UX-adjacent field like English, Journalism, User Experience, Design, Education, Sociology, Psychology or Creative Writing from a university in Canada, with a graduation date between December 2027 and Summer 2028 (required)
• Available during Summer 2027 for an internship in Toronto
• Required: A portfolio must be submitted with your application and should include at least 3 samples/case studies demonstrating one more of the following: UX writing, information architecture, education design.

*Note: Great candidates might not have a traditional background or strong experience in this field. That's expected, and we encourage those with the skills above to apply even if you're thinking "I'm not sure this is me"

What you'll get from Content Systems

Working with us:

• Guided mentorship from tenured content designers and learning experience designers
• Hands-on experience designing products with a full-stack tech team
• Discovering how to do more with more - we're focused on how AI can support us, not replace us
• Learn to solve product problems from the lens of content design and learning design
• Good humored, well-intentioned practitioners with over a century of combined content experience (yes, really)

Benefits:

• Mental health benefits
• In addition to holidays, interns receive 2 days paid time off and 3 days sick time off
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule - Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers.

The expected base pay range for this position in the Toronto area is CAD $40 - CAD $46 per hour. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This is a new position.