IT Specialist

About the Role

Lumilens Inc. is seeking an experienced IT Specialist for our Bangalore office to deliver high-quality end-user support for Windows and macOS environments, while also contributing to basic network operations and Microsoft Azure / M365 administration. The ideal candidate balances strong hands-on desktop support skills with foundational cloud and network competencies and communicates effectively with both technical and non-technical stakeholders.

Key Responsibilities

End-User Support

• Provide L1/L2 desktop support for Windows 10/11 and macOS across the Singapore office

• Laptop provisioning, imaging, configuration & lifecycle management (Windows & Mac)

• Troubleshoot hardware, software, peripherals, printers & AV equipment

• Manage software installations, patch management & OS updates

• Support onboarding & offboarding - device setup, account creation & asset handover

• Maintain IT asset inventory and track hardware/software licenses

Network & Connectivity

• Manage basic LAN/Wi-Fi connectivity troubleshooting for end users

• Support VPN client configuration and remote access for Singapore staff

• Coordinate with regional Network Engineer for escalations and site-level changes

• Assist in cable patching, switch port configuration & Wi-Fi AP management

Cloud & M365 Administration

• Manage M365 user accounts, licenses & groups via Microsoft Entra ID (Azure AD)

• Support Teams, SharePoint, OneDrive, and Exchange Online for Singapore users

• Assist in Intune/Endpoint Manager device enrolment & compliance policy enforcement

• Handle Azure AD user provisioning, password resets & MFA troubleshooting

Technical Requirements

End-User & Desktop

• Strong troubleshooting (Group Policy, registry, event logs)

• System Preferences, MDM enrolment, iCloud & keychain management (macOS)

• Laptop repair, RAM/SSD replacement, peripheral setup

• Experience with ITSM/Ticketing tools (ServiceNow, Freshdesk, Jira Service Desk, or equivalent)

• Imaging & deployment (SCCM, Intune, Autopilot, MDT)

• Antivirus/EDR (CrowdStrike, Defender for Endpoint, or equivalent)

Networking (Foundational)

• TCP/IP, DNS, DHCP, VLANs - conceptual & operational understanding

• Basic Wi-Fi troubleshooting (Aruba, Cisco, Meraki, or similar cloud-managed APs)

• VPN clients (Cisco AnyConnect, Global Protect, or equivalent)

• Basic switch/router CLI (Cisco/HP/Aruba) for port checks & VLAN tagging

Microsoft Azure & M365

• User & group management, SSO, Conditional Access, MFA (Microsoft Entra ID)

• Device enrolment, compliance policies, app deployment (Microsoft Intune)

• M365 Apps administration (Teams, SharePoint Online, Exchange Online, OneDrive)

• Azure portal navigation, resource groups, VM/storage awareness

• Basic scripting for M365 user management & automation (PowerShell)

Qualifications

• Diploma / B.E. / B.Tech in IT, Computer Science, or related field

• 5 - 8 years of hands-on IT support & systems administration experience

• Proven experience supporting both Windows and macOS in a corporate environment

• Microsoft certifications: MS-900, MD-102, AZ-900, or equivalent (preferred)

• Strong English communication - verbal, written, and documentation skills

• Ability to manage multiple priorities and work independently in the Bangalore office

Good to Have

• Experience in a manufacturing or technology company (multi-site environment)

• Familiarity with Lumilens tools: ERP, Slack/Teams, SharePoint

• Exposure to CCTV/physical security or AV systems management

• Basic understanding of SASE/Zero Trust concepts (SDWAN or similar)

• ITIL Foundation certification or equivalent service management exposure

• Mandarin or Malay language skills a plus for local stakeholder support

Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.