Engagement Manager

TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

Background

Listen Labs is an AI-powered research platform that helps teams uncover insights from customer interviews in hours - not months. We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Company highlights:

• World-Class Team: Founded by serial entrepreneurs (previous AI exit), former co-founders, and talent from Jane Street, Twitter, Stripe, Affirm, Bain, Goldman Sachs, and many more Sequoia-backed startups (plus IOI/ICPC backgrounds).

• Hypergrowth: We're a fast-growing team backed by top-tier investors that's grown several-fold in the past year, and we're set on multiplying that again. We move fast, care deeply about craft, and love working with people who take ownership.

• Traction: Rapid growth across segments with enterprise wins at Google, Microsoft, Nestlé, and P&G.

• Performance: Industry-leading win rate driven by a highly differentiated product.

• Market Validation: Consistently winning customers across all segments with over six-figure lands that lead to quick expansions.

• Viral Product: Interviews are shared with tens of thousands of viewers, fueling PLG, organic expansion, and daily inbound from Fortune 500s.

What You’ll Do

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.

• Serve as the primary day-to-day contact for key accounts.

• Partner with sales to identify expansion and renewal opportunities.

• Provide proactive guidance and support to maximize customer value.

• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.

• Develop and refine customer success playbooks as we scale.

Who You Are

• 4-8 years of professional experience.

• Experience in a customer-facing position is a plus.

• Strong relationship-building, communication, and organizational skills.

• Self-starter comfortable with ambiguity and fast-paced environments.

• Experience with research, insights, or AI products is a plus.

• Ability to work in our NYC office 5 days/week.

Life at Listen Labs

• Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics - a $12B company tackling similar problems to ours.

• The range for this role is $132,000 - $180,000 OTE. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.