IT Intern - Gadget & Tech Support Operations

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Location: Kormangala, Bangalore

Role Overview

The IT Intern will be responsible for end-to-end handling, setup, troubleshooting, and maintenance of IT gadgets used by Data Collectors (DCs) and Internal Coordinators (ICs). This role is critical to ensure uninterrupted video data collection operations through effective gadget management and timely tech support.

Shifts - ( Multiple Morning & night shifts) Process runs 24/7

Key Responsibilities

• Handle and manage IT gadgets including iPhones, SD cards, and SD card readers
  
• Set up and manage Apple IDs / Apple accounts on iPhones as per project requirements
• Perform basic to advanced troubleshooting for iPhone, SD card, and data transfer issues
• Upload video data from SD cards to rigs/systems, ensuring data integrity
• Format SD cards post data upload following defined SOPs
• Ensure gadgets are ready for deployment and functioning before handover
• Coordinate with Inventory / Ops teams for gadget availability and readiness
• Stay updated with new tech, iOS updates, device-related changes, and best practices
• Cascade tech updates, changes, and guidelines clearly to ICs and DCs
• Support ICs and DCs during live operations in case of technical failures
• Maintain basic logs or trackers related to gadget issues and resolutions

Required Skills & Competencies

• Strong hands-on knowledge of iPhones and iOS ecosystem
  
• Experience or familiarity with Apple ID creation and management
  
• Basic understanding of data transfer, storage devices, and formatting
  
• Good troubleshooting and problem-solving skills
• Comfortable working with multiple devices simultaneously
  
• Ability to explain technical concepts clearly to non-technical users
  
• Quick learner with interest in keeping up with tech updates
  
• Basic knowledge of Google Sheets or trackers is a plus

Preferred Profile

• IT / Computer Science / Electronics student or recent graduate
• Prior experience handling mobile devices or tech support is an advantage
• Detail-oriented and process-driven
• Comfortable working in fast-paced, operations-heavy environments

Outcome Expectations

• Zero or minimal downtime due to gadget or tech issues
• Smooth data uploads and secure handling of collected data
• IC and DC teams stay informed and aligned on tech-related updates
  
  

Our Values

• Empathy, Trust & Candor
  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action
  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning
  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner
  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies - and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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