Hardware Technician Lead

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Instawork’s on-demand labor marketplace is uniquely valuable for robotics and physical AI. We’re working with leading frontier labs to create the highest-quality, highest-diversity datasets for training robotics foundation models. Instawork Robotics is the human advantage in the robotics revolution.

We are seeking a highly skilled, Field Engineering Technician to manage the maintenance, calibration, and local deployment of a fleet of 600 custom wearable camera rigs. Unlike standard IT support, this role sits at the intersection of precision electronics, mechanical assembly, and field operations. You will be the primary guardian of our hardware integrity, ensuring that high-stakes egocentric data collection continues without interruption across various deployment sites.

About IRL

Researchers at UC Berkeley have identified a “100,000-year data gap” - the gulf between what trained AI language models and what physical robots actually have to learn from. Closing that gap is the defining infrastructure challenge of the physical AI era. IRL is Instawork’s answer to it. We deploy skilled workers into real commercial and residential environments - kitchens, warehouses, hotel floors, homes - to capture the high-fidelity task data that the world’s leading Robotics labs use to train their foundation models. Read more here.

Who You Are:

Hardware Technician Lead - Wearable Devices
Experience: 3 - 5 years
Shift: Night Shift
Location: Bangalore

Role overview
We are looking for a Hardware Service Technician to install, test, troubleshoot, repair, maintain, and deploy Instacore wearable hardware devices.
The ideal candidate will have hands-on experience with electronics or hardware troubleshooting and be comfortable working with cameras, sensors, circuit boards, cables, connectors, and mobile devices.

Key responsibilities
- Diagnose and resolve hardware issues affecting Instacore wearable devices.
- Test and repair head, chest, and wrist cameras, IMU sensors, cables, connectors, and related components.
- Troubleshoot power, connectivity, recording, camera-detection, and sensor issues.
- Flash devices, install firmware updates, configure devices, and conduct functional testing.
- Use digital multimeters and basic electronic testing tools to identify faults.
- Inspect motherboards, daughterboards, connectors, cable harnesses, power circuits, and other hardware components.
- Repair or replace damaged and faulty components.
- Conduct quality-control testing before handing devices over to the field operations team.
- Maintain accurate service and repair records for each device and IC number.
- Track repaired, failed, and pending devices in the service tracker.
- Support field teams with remote and on-site hardware troubleshooting when required.
- Coordinate with the engineering and inventory management teams to resolve hardware-related issues.
- Follow electrostatic discharge (ESD) and safe-handling procedures when working with electronic components.
- Assist with managing spare parts, cameras, sensors, cables, connectors, and other hardware inventory.
- Prepare service reports and communicate recurring hardware problems to the engineering team.
- Support the testing and validation of new devices, components, and hardware revisions.

Required qualifications and skills
- Diploma, ITI certification, or degree in electronics, electrical engineering, hardware maintenance, or a related discipline.
- 3 - 5 years of experience in electronics repair, hardware service, field service, or technical support. Relevant internship or academic project experience is also acceptable.
- Good understanding of basic electronics and hardware troubleshooting.
- Experience using a digital multimeter and basic electronic tools.
- Familiarity with PCBs, power circuits, cameras, sensors, cables, and connectors.
- Ability to identify hardware faults through systematic troubleshooting.
- Basic understanding of firmware installation, device flashing, and hardware configuration.
- Comfortable working with Android and iOS devices and applications.
- Good documentation, communication, and problem-solving skills.
- Ability to work independently and collaborate with technical and operations teams.
- Willingness to work rotational shifts and provide on-site support when required.

Preferred skills
- Experience repairing camera-based, wearable, IoT, or embedded devices.
- Familiarity with soldering and component-level repairs.
- Experience following ESD-safe working practices.
- Exposure to inventory or hardware service-tracking systems.

Our Values

• Empathy, Trust & Candor
  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action
  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning
  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner
  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies - and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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