Revenue Systems & Architecture Administrator

We’re looking for a Revenue Systems Administrator to join our Revenue Operations team. Reporting to the Senior Manager, Sales Operations, this role will provide hands-on administration and support for our core revenue systems, with a focus on Salesforce, Gong, ZoomInfo, and the workflows and integrations that connect them.

The Revenue Systems Administrator will help configure, maintain, and improve our revenue technology environment based on established business requirements and technical direction. This includes day-to-day system administration, user and access

management, data quality, workflow configuration, automation, integration monitoring, troubleshooting, documentation, and ongoing system improvements.

Our philosophy is simple: fewer clicks, fewer manual updates, and fewer places for our teams to go looking for information. This role will help put that philosophy into practice by configuring and maintaining automation and AI-enabled workflows that reduce repetitive administrative work and make better use of information already available across our systems.

Where appropriate, these workflows will use a human-in-the-loop approach - allowing AI and automation to prepare recommendations or updates while users retain the ability to review, confirm, modify, or reject them before changes are made to systems of record. Think: AI recommends → human verifies → systems update automatically.

WHAT YOU’LL DO:

• Administer and maintain our core revenue systems, including Salesforce, Gong, ZoomInfo, and other revenue technology platforms, supporting user access, permissions, configuration, data quality, reporting, and day-to-day system needs.
• Configure and maintain Salesforce objects, fields, page layouts, flows, automation, reports, dashboards, and integrations based on established business requirements and technical standards.
• Support workflows and integrations across the revenue technology ecosystem, monitoring data synchronization, troubleshooting issues, and coordinating with internal teams or vendors when escalation is required.
• Build and maintain approved automations that reduce manual entry, duplicate work, unnecessary clicks, fields, and handoffs across revenue processes.
• Support AI-enabled and “ghost” workflows that use available context from Salesforce, Gong, ZoomInfo, and other systems to summarize activity, prepare system updates, recommend next actions, and automate routine administrative work.
• Configure and maintain human-in-the-loop controls that allow users to review, confirm, modify, or reject AI-generated recommendations before consequential updates are made to systems of record.
• Test, document, and maintain system configurations, integrations, and automation; gather user feedback and make iterative improvements to existing solutions.
• Provide ongoing system administration and operational support, including troubleshooting, vendor support coordination, release reviews, license and user administration, documentation, and other related duties as assigned. ● Perform other related duties as assigned

WHAT YOU’LL NEED:

• 2+ years of experience in Revenue Operations, Revenue Systems, Business Systems, Sales Operations, CRM Administration, Revenue Technology, or an equivalent combination of education and experience.
• Hands-on experience administering Salesforce Sales Cloud in a B2B environment, including user access, permissions, objects, fields, page layouts, reports, dashboards, data quality, and general system configuration.
• Experience supporting Salesforce automation and integrations, including Salesforce Flow or similar low-code/no-code technologies.
• Experience administering or supporting revenue technology platforms such as Gong, ZoomInfo, or similar sales and revenue tools, including user administration, configuration, integrations, and troubleshooting.
• Working knowledge of CRM data and relationships across Accounts, Contacts, Leads, Opportunities, Activities, and related objects.
• Strong troubleshooting skills with the ability to investigate system, data, integration, and user issues; identify potential causes; and escalate when appropriate.
• Ability to gather business requirements and translate them into straightforward system configurations, workflows, and process improvements within established technical standards.
• Familiarity with AI-enabled workflows, APIs, webhooks, JSON, MCP/connectors, or integration and automation platforms is preferred, along with an interest in

using emerging technologies to reduce manual administrative work.

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward - and you don’t wait to be asked.
• Lifelong learner: You have a growth mindset - you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

#LI-AA #LI-Remote

Use of AI in Hiring

Hootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. For more information about how we use AI and your rights, please see our Careers Privacy Policy.