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Retail Process Lead, New York, #1367

Gopuff · New York, NY

OperationsField OperationsProcess LeadsPosted 41 months ago
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About this role

The Process Lead is a frontline leader responsible for delivering an exceptional customer experience while driving operational excellence across all sales channels, including walk-in retail, Buy Online Pick Up In Store (BOPIS), local delivery, and direct-to-consumer shipping. This role leads daily store execution, coaches team members, ensures service standards are met, and maintains efficient inventory and fulfillment processes. The Process Lead serves as the bridge between leadership and frontline associates, ensuring customers receive fast, friendly, and knowledgeable service whether shopping in-store, online, or through delivery.

Excerpt from the posting Gopuff published. Read the full description on their site before applying.

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Queue Retail Process Lead, New York, #1367 at Gopuff and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.

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Listed from the job board Gopuff publishes. Refolk is not the employer and does not handle their hiring. Applications go to Gopuff directly.