Solutions Engineer (EMEA Shift)

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role:

The Solution Engineer role sits within the GTM organisation in India, making you a trusted technical advisor to the local sales team, our partners, and our customers. In this role, you will support the EMEA region, working closely with EMEA Account Executives, partners, and customers. You will work on exciting projects with some of the most forward-thinking organisations, helping guide the start of their Generative AI journeys. This role has a strong technical skill set and is not a classic SE profile. At Glean, our Solution Engineers work with our customers to help them connect Glean to their most important decision-making platforms. These platforms include Microsoft 365, Google Workspace, Jira, Confluence, Slack, GitHub, Zendesk, and everything in between! As an SE, you will work closely with our Account Executives (AEs) and will be responsible for the technical success and delivery of our sales opportunities. You will:

• Perform interactive demonstrations of the Glean platform to prospective customers.
• Educate the technical teams of our prospective customers on the architecture of the Glean platform, specifically articulating the "how" of how our solution works in the context of the customer landscape.
• Scope and execute sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated.
• Educate and train our customers and partners on our product to ensure that they are set up for success.
• Present at company-sponsored events such as Google Cloud Next and AWS re:Invent.
• Liaise with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap.

About You:

• You have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience).
• You have at least 4+ years of experience in enterprise software pre-sales and have used value-based discovery frameworks.
• You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges.
• You are able to explain complex technical concepts in layman's terms to help educate and train our customers, prospects, and partners.
• You are comfortable presenting, both virtually and in person.
• You are familiar with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure.
• You are familiar with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC.
• You are familiar with APIs, including sending and receiving data from API endpoints, and how to troubleshoot issues.
• You are familiar with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies.

Location:

• This role is hybrid (3 days a week in our Bangalore office).
• This role supports the EMEA region, with working hours of 2:00 PM - 11:00 PM IST.

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people, and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #LI-HYBRID AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
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