Air Operations Associate

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s - use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The Air Operations Associate plays a critical role in Flexport’s mission to make global trade easy for everyone. Flexport today connects almost 10,000 clients and suppliers across 109 countries. You’ll work daily with account management, customs teams, airlines, terminals, and trucking providers to plan and execute air shipments that meet our service commitments, directly supporting our customers’ logistics goals. This role combines hands-on operations, planning, customer service, and documentation. You’ll also help build the next operational model for air freight at Flexport, so we can scale efficiently across the region.

What You’ll Do

Planning & Execution

• Manage, plan, and execute air bookings in close collaboration with stakeholders, so that shipments meet committed service levels
• Decide on the best shipment consolidation to optimise margins
• Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs
• Create and maintain shipment files, completing MAWBs and HAWBs accurately and on time, and file AMS or submit EDI (FHL/FWB) as required

Customer Service & Issue Resolution

• Follow up on customer advices, requests, and claims, and coordinate with overseas partners to arrange the right solution
• Troubleshoot issues proactively and escalate irregularities to senior team members, with feedback on subcontractor standards and service

Billing, Data & Reporting

• Issue invoices to clients and agents on time, and verify incoming subcontractor invoices for accuracy
• Keep Flexport systems updated to meet KPIs and maintain high-quality data
• Prepare customer statistics and reports, and suggest system improvements

Compliance & Continuous Improvement

• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
• Contribute to building Flexport’s air export planning processes and tools
• Identify opportunities to improve efficiency and quality, and support teammates as the team grows

What You’ll Bring

• Bachelor’s degree in Logistics, Supply Chain, Business, or a related field
• 2 - 3 years of relevant experience in an operational or planning role, ideally in freight forwarding, airline space control, revenue management, or export planning
• Fluency in Thai and professional proficiency in English, both written and spoken
• Strong analytical skills, with proficiency in tools such as Excel
• Structured, process-oriented approach to problem-solving, with the energy to thrive in a fast-paced environment
• Exceptional attention to detail and clear, well-organised communication
• A customer-first mindset: responsive, professional, and solution-oriented
• Genuine curiosity and adaptability in learning new platforms, tools, and ways of working
• Strategic vision paired with hands-on execution, and the confidence to challenge the status quo when data and logic support it

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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