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Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST

Finch · United States

Location
United States
Workplace
Remote
Employment
Full time
Level
Mid level
Posted
22 October

About this role

About Finch

Our mission is to make justice radically more accessible to every American household.

We combine expert operators with purpose-built AI to automate the admin work of consumer law and put clients first by handling intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

Since launching in April 2025, we’ve raised a $20M Series A backed by Sequoia, Redpoint, and the founders & CEOs of DoorDash, Ironclad, and Digits and are running pre-litigation for over 125 of the highest-volume personal injury firms across the country.

Explore life at Finch for more.


This Role:

Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.

The Schedule:

  • Monday - Friday, 12:00PM - 10:00PM EST

You Will:

  • Answer inbound calls for multiple Law Firms with empathy and professionalism

  • Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases

  • Guide clients through the sign-up process and secure retainers

  • Hand off cases to attorneys and lead paralegals with complete and accurate information

  • Maintain responsiveness as a key builder of trust with every partner

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:

  • Have 5+ years in client-facing intake or sales roles, ideally in legal services

  • Are Bilingual (English/Spanish)

  • Are an excellent communicator who can build trust quickly

  • Can lead conversations with empathy while maintaining control of the call

  • Stay calm and focused under pressure

  • Are able to multi-task in a fast paced environment

  • Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach

Compensation

$55,000 - $75,000 annual salary + equity

Additional benefits include:

  • 100% coverage for health, dental, and vision

  • 401(k) retirement plan

  • Flexible PTO (we trust you to take the time you need)

As published by Finch. Applications are handled on their site.

Skills this posting mentions

Personal InjuryElectronic Medical Record (EMR)Ironclad

About Finch

Pre-litigation so good it runs itself. Finch combines elite paralegal with AI agents, empowering personal injury firms to resolve cases faster, grow capacity, and serve more clients. Backed by Alfred Lin at Sequoia and world class operators including Tony Xu (CEO of Doordash), Jason Boehmig (CEO of Ironclad), Christopher Payne (Board Member for Robinhood, Faire, Him&Hers) and others. Finch is built by PI leaders from Morgan & Morgan and cutting-edge AI talent from Google, Stanford and other top tech companies. Firms are growing 40% month over month with Finch. Book your demo at https://calendly.com/finchlegal/demo.

All 7 openings at Finch

One click, then it is written

Apply to Finch with a resume written for this role.

Queue Legal Intake Specialist (Bilingual English/Spanish) - 12PM-10PM EST and I read the posting, rewrite your resume against it, draft the cover letter, and score the fit. Then you press send, or press one button and I fill in Finch’s form for you.

  1. 01Drop your resume

    A PDF or a LinkedIn URL. About a minute, once.

  2. 02I rank the openings

    Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.

  3. 03Each one is written up

    Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.

Apply with a tailored resumeHow it works
  • 25 sent a week, free
  • No card
  • Nothing sent until you say so

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Paste your career in once. Every application after that is written for you.

Drop a resume or a LinkedIn URL. I rank the live openings against it, rewrite the resume and write a cover letter for the best of them, and fill in the employer's form when you press the button. You read, you decide what goes out.

  1. 01Drop your resume

    A PDF or a LinkedIn URL. About a minute, once.

  2. 02I rank the openings

    Every weekday morning, the live catalog scored against your history. Up to 20 worth your time, not two hundred links.

  3. 03Each one is written up

    Resume rewritten for the posting, a cover letter, a fit score. Press send, or let me fill in the form.

Build my resumeHow auto apply works
  • New matches ranked and written before you are up.
  • Every bullet stays inside what your history supports. Nothing invented.
  • Queued, submitted, interviewing, offer: one screen, not a spreadsheet.

Free, no card. Up to 25 applications sent a week, and nothing is sent until you say so.

Listed from the job board Finch publishes. Refolk is not the employer and does not handle their hiring. Applications go to Finch directly.

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