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Strategy and Operations| Senior Manager - New Partner Experience (NPX)

Deliveroo · London - The River Building HQ

ExecutiveOperationsAll Cost CentersPartner Policies & ProcessesPosted Last week
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About this role

Strategy & Operations, Senior Manager Location: London or Manchester About the team The S&O function works collaboratively across the business with teams like finance, marketing, merchant partners, sales, and our account management teams. Working in this function requires individuals to be interconnected across teams, often with more engagement with specific teams (like product, engineering, and analytics) than others. About the role Reporting to the Strategy and Operations Director, Acquisition and New Partner Experience, you'll work at the intersection of strategy, operations, and cross-functional partnerships building the playbooks, processes and analytical foundations that support delivering the best new merchant experience across 37 countries in EMEA. As a Senior Strategy and Operations Manager, you will lead a small team of experts who have end-to-end responsibility for defining Deliveroo and Wolt's partner-related policies and processes related to NPX and ensuring that they are being implemented and scaled as intended. You will lead thinking across EMEA on how we can ensure we are delivering a best in class experience for partners whilst also being delivered at the lowest possible cost-to-serve for Deliveroo. You will define the relevant end-to-end processes, work with functions across Deliveroo and Wolt to ensure individual steps are being followed, and lead the “go-to-market” with internal and external stakeholders for all changes and improvements that you make to improve the processes. This role is ideal for someone who is energised by building from the ground up, comfortable operating with ambiguity, and excited to shape how high-priority areas of the business grow. The role is location-flexible within the United Kingdom, specifically London or Manchester. What you'll be doing - Leading NPX across EMEA: Manage a team overseeing partner onboarding (NPX) operations across UKI, EU, MENA and APAC, setting strategy, building team culture, and acting as senior

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