Strategic Account Director
Decagon · Germany
About this role
About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team. About the Role We’re looking for our founding Director of Strategic Accounts that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal. In this role, you will - Develop a strategy to break into and close key strategic logos for Decagon - Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders) - Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion - Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions - Forecast and accurately report on pipeline and revenue - Develop and execute account plans to execute strategic deals -
Excerpt from the posting Decagon published. Read the full description on their site before applying.
Skills this posting mentions
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
All 118 openings at DecagonApply to this role, tailored
Queue Strategic Account Director at Decagon and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.
Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.
More roles at Decagon
See all- Yesterday
- Yesterday
- Yesterday
- 3 days ago
- 4 days ago
Performance Marketing Manager, Paid Social & EMEA Growth
San Francisco
$160k - $210k/yrMid levelMarketing - 4 days ago
Similar roles elsewhere
See more
Listed from the job board Decagon publishes. Refolk is not the employer and does not handle their hiring. Applications go to Decagon directly.