RefolkCandidates
JobsBuild my resume

Support Operations Systems Lead

Cursor · Remote

RemoteMid levelSupportUser OpsUser OpsPosted 2 months ago
Apply with a tailored resumeView the original posting

About this role

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. About the role We’re hiring a Support Operations Systems Lead to help own the systems, workflows, and operating rhythms that keep User Operations running reliably at scale. This is a hands-on technical support operations role for someone who can move fluidly between live triage of our projects, backlog management of internal requests, systems health, stakeholder communication, and end-to-end program ownership. You’ll work across ticketing workflows, routing logic, queue health, labeling taxonomy, escalation paths, workforce signals, and internal tooling requests. The ideal person is more technical than a traditional operations lead, more hands-on than a traditional TPM, and less software-engineering-heavy than a dedicated SWE. You should be comfortable investigating messy operational issues, making or coordinating safe system changes, pushing back on unclear requests, and turning recurring problems into durable improvements. What you’ll do - Own day-to-day operations for core support systems, including ticketing workflows, routing, queues, labels, taxonomy, escalations, and related tooling. - Triage urgent operational issues as they arise, especially when system behavior, workforce distribution, queue health, or SLA risk looks off. - Manage intake, prioritization, and follow-through for systems requests from support managers, TSEs, operations leads, engineering, product, and other internal teams. - Help maintain the team’s roadmap by distinguishing one-off fixes from broader system improvements, surfacing recurring pain points, and pushing back on low-leverage work. - Drive smal

Excerpt from the posting Cursor published. Read the full description on their site before applying.

About Cursor

Cursor is an AI editor and coding agent. Describe what you want to build or change in natural language and Cursor will write the code for you.

All 120 openings at Cursor

Apply to this role, tailored

Queue Support Operations Systems Lead at Cursor and I will read the posting, rewrite your resume against it, draft the cover letter, and score the fit before you send anything.

Applications finish as drafts. Nothing is sent until you read it and press send. New accounts start with 500 free credits.

Tailor my applicationHow it works

More roles at Cursor

See all

Similar roles elsewhere

See more

Listed from the job board Cursor publishes. Refolk is not the employer and does not handle their hiring. Applications go to Cursor directly.