Technical Support Engineer - Intern

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

Join Cohesity's Technical Support Engineering team, the trusted experts who help some of the world's largest organisations protect and recover their most valuable asset: data. Working alongside experienced Support Engineers, Product Experts, and Software Developers, you'll gain hands-on exposure to enterprise-scale data security, cloud technologies, storage systems, and cybersecurity solutions while helping customers solve real-world technical challenges

Technical Support Engineer is a Technical Support role within the Cohesity support organization. The position is based in our local support centre in Cork, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people with deep technical expertise as well as excellent communication and customer service skills to join our team!

As a Technical Support Engineer Intern, you'll be part of a collaborative, global team that sits at the intersection of technology, customer success, and engineering. You'll learn directly from experienced mentors, participate in technical discussions, and gain exposure to cutting-edge technologies used to secure and manage data for thousands of organisations worldwide1

HOW YOU’LL SPEND YOUR TIME HERE:

• Work with Cohesity customers to provide a timely resolution to their real technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base articles.
  

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• Pursing a degree in Computer Science, Information Systems or related field and will still be enrolled after the internship
• Troubleshooting & Problem-Solving - Ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge - Familiarity with Windows, macOS, Linux.
• Networking Basics - Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
• Basic Scripting & Automation (optional but valuable) - Knowledge of PowerShell, Bash, or Python.
• Love solving difficult problems and possess critical thinking abilities.
• Coachable, motivated, and humble
• Ability to demonstrate their own projects and achievements
• Willing to tackle difficult problems with a positive approach.
• Nice to have but not required - ability to script and code and use your automation skills to reduce manual efforts.

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or recruiting@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.