General Operations Specialist

Clarity is modernizing the relationship between schools and families. Our platform simplifies complex, yet critical functions like admission, financial aid, enrollment, and billing. Since launching in 2022, we’ve grown to support 1,800+ schools and hundreds of thousands of families. As we continue to build, our mission remains clear: to make education more accessible for families and more sustainable for schools.
About the RoleOur teams all rely on strong operational structure and support to keep things running smoothly. As a General Operations Specialist, you’ll help our Operations team turn planned improvements into finished work. You’ll help keep our CRM, hiring tools, and internal documentation in good shape, and make sure projects across our Operations and GTM (Go-to-Market) teams keep moving.
This is a fully remote role for someone early in their career, with the chance to take on real project ownership quickly.
What You'll Do

• Carry out defined improvements on operations projects from planning to completion.
• Research questions and turn findings into clear summaries that support decisions.
• Track and coordinate operations projects across teams so that nothing stalls without an owner.
• Write clear processes for our growing library that others can rely on. Keep handbooks and support documentation up to date so they remain usable and findable.
• Support our CRM and other third-party tools. Clean up data, build views and reports, and field day-to-day questions from the GTM teams.
• Help People Operations maintain standards and processes across the organization including hiring, onboarding, training, and other company operations as priorities evolve.
• Assist with scheduling and coordination for company-wide meetings and events.
• Perform other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Candidate Qualifications

• 1 - 2 years of experience in operations, customer success, or a similar role, ideally at a startup or fast-moving team.
• Analytical and meticulous: You notice the small inconsistencies and patterns others miss, and you close loops.
• Process-oriented: You like turning messy work into clear, repeatable steps.
• Curious and coachable: You ask questions, look for context and existing processes before jumping to solutions, and want to learn from those around you.
• A self-starter: You take initiative, work through blockers on your own when you can, and keep work moving without waiting to be asked.
• A steady executor who follows a plan through to completion and flags potential blockers early.
• Interested in owning small projects from start to finish, and building toward larger projects over time.
• Comfortable working with data in spreadsheets (Google Sheets or Excel) and spotting patterns or errors.
• Communicate clearly and professionally with team members across functions.

Nice to Have

• Hands-on experience in HubSpot or other CRMs (we’ll train you on our HubSpot setup)
• Exposure to using or building automation workflows or similar detail-driven scoped projects
• Previous internal dashboard or database systems experience such as Notion or Gitbook

Benefits

• You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance.
• Clarity has grown from 0 to 70 employees in under 4 years and is poised for continued growth.
• Clarity is a product focused organization that consistently invests in improving the experience of its school and family users.
• Clarity is a fully remote work environment, but also provides both team specific and company sponsored offsites every year.

Clarity Financial, Inc. (DBA “Clarity”) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clarity makes hiring decisions based solely on qualifications, merit, and business needs at the time.