Workplace Experience Specialist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

We are seeking a proactive, service-oriented Workplace Experience Specialist to support the daily operations of Braze’s New York City headquarters and help deliver an exceptional employee and guest experience. In this role, you will play an important part in maintaining a welcoming, organized, and well-functioning office while coordinating workplace programs, supporting facilities needs, and executing employee events and initiatives.

As Braze’s New York City headquarters, our office welcomes employees, executive leadership, Board members, candidates, clients, partners, vendors, and other external guests. We’re looking for someone who takes pride in creating a positive workplace experience, anticipates needs, and can confidently manage competing priorities in a fast-paced environment. You will be hands-on in supporting daily operations across multiple floors, coordinating with vendors and building management, and ensuring the office is consistently ready to support employees and business needs.

This position sits within the People Team and reports directly to the Workplace Experience Manager/Site Lead for New York City. You will work closely with the NYC Workplace Experience team, building management, vendors, and cross-functional partners to support local workplace operations and contribute to broader Workplace Experience initiatives across Braze.

Braze is a fast-paced, rapidly growing company, and we’re looking for a self-starter who takes initiative, exercises sound judgment, and balances thoughtful hospitality with reliable operational execution. The ideal candidate is organized, adaptable, and comfortable working independently while knowing when to escalate issues or seek guidance. This role will be required to be in-office five days per week.

WHAT YOU'LL DO

• Coordinate and facilitate the NYC new hire onboarding experience, including in-person office orientations, office tours, and introductions to workplace resources
• Provide dotted-line support and day-to-day coordination for the NYC Workplace Experience Receptionist, helping ensure consistent reception coverage, guest hospitality, and adherence to workplace procedures
• Coordinate office lunch schedules and related logistics to support a seamless employee dining experience
• Manage event intake and serve as the on-site Workplace Experience lead for office events, coordinating logistics, catering, vendors, room setups, and cross-functional support
• Manage building Certificates of Insurance (COIs), coordinating submissions, approvals, and follow-up with vendors and building management
• Serve as a Workplace Experience champion for Jira Service Desk, monitoring incoming requests, coordinating resolutions, maintaining clear communication, and ensuring timely follow-through
• Manage assigned purchase orders, PCard transactions, and Coupa PunchOut purchasing activities in accordance with company procurement and expense policies
• Support office budget tracking and forecasting by maintaining expense records, reviewing invoices, and providing relevant updates and inputs
• Coordinate vendor service calls and facilities requests, partnering with building management, service providers, and internal stakeholders to resolve workplace issues
• Conduct daily office walkthroughs to assess workplace readiness, identify maintenance or service needs, and reset spaces and amenities as needed
• Serve as the secondary point of contact for office access matters, supporting badge requests, access troubleshooting, and coordination with the appropriate internal and building teams
• Support construction, facilities improvement, and furniture projects by coordinating vendor access, logistics, scheduling, and employee communications
• Deliver exceptional customer service to employees, executive leadership, Board members, candidates, clients, vendors, and other visitors
• Maintain and update the NYC Confluence page, ensuring procedures, resources, and operational documentation remain accurate and accessible
• Provide ad hoc reception coverage as needed to maintain a consistent and welcoming front-of-house experience
• Draft and distribute office communications and Slack announcements regarding workplace updates, events, operational changes, and employee reminders
• Collaborate with the NYC Workplace Experience team and cross-functional partners to maintain a well-organized, secure, and efficient office environment and continuously improve workplace operations

WHO YOU ARE

• 3 - 4 years of experience in Workplace Experience, office operations, hospitality, facilities coordination, or a related field
• Experience coordinating workplace programs, vendors, facilities needs, and employee-facing services; experience supporting a large or complex office environment is a plus
• Experience with administrative processes, vendor management, and project coordination
• Experience working with commercial building management; experience in a union building or highly regulated building environment is a plus
• Demonstrated success in a fast-paced organization, with the ability to manage competing priorities and adapt to changing needs
• Experience supporting office moves, construction projects, furniture installations, or workplace improvements is a plus
• Experience supporting a hybrid workforce and delivering creative solutions to engage employees and improve the in-office experience
• A data-informed mindset, with a focus on continuous improvement, operational consistency, and service quality
• Demonstrated ability to build strong relationships and collaborate effectively with cross-functional partners
• A strong communicator who keeps employees, vendors, and stakeholders informed and up to date
• Passion for delivering a best-in-class workplace experience, with a strong customer service and hospitality mindset
• Proactive and self-motivated, with the ability to establish priorities, work independently, and exercise sound judgment with appropriate guidance from your manager
• A creative problem-solver who can identify issues, anticipate needs, and bring practical solutions to the table
• Highly organized and detail-oriented, with a strong sense of office pride and ownership of day-to-day responsibilities
• A flexible, hands-on team player with a can-do attitude who is willing to take on tasks both large and small
• Comfortable using Mac computers and Google Workspace; familiarity with Jira Service Desk, Confluence, Envoy, office access control systems, Coupa, or similar workplace tools is a plus
• Ability to physically stand, bend, squat, and lift up to 25 - 30 pounds as required by the role

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $53,000 and $75,000/year with an expected On Target Earnings (OTE) between $59,000 and $85,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

• To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a retroactive manual review of any decision made or to contest a decision, please contact us at talentdata.privacy@braze.com.

Please contact us at talentdata.privacy@braze.com with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review.

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.