Customer Support

About the job
We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.
The RoleWe are not just looking for someone to answer questions, we are looking for someone who creates trust through every interaction.As a Member Support at Belong, you will be one of the main touchpoints for our residents and homeowners. You’ll help navigate questions, resolve home-related situations, and coordinate solutions across teams, always ensuring a clear path forward and a high-quality experience.For many members, you are the voice of Belong. The way you listen, communicate, and follow through directly shapes how supported, confident, and at home they feel. This role plays a critical part in building long-term trust, satisfaction, and belonging.This position is ideal for someone who is people-focused, highly organized, and comfortable working across teams, someone who takes ownership, follows through, and genuinely cares about delivering great experiences.
What You’ll DoSupport residents and homeowners through inquiries, requests, and issues with empathy and clarityOwn cases end to end, ensuring timely and effective resolutionWork cross-functionally with Operations, Home Quality, Move-Ins, Engineering, and other teamsUseFoundationand internal tools to manage, track, and document casesManage multiple cases simultaneously while maintaining high service standardsCommunicate proactively, setting clear expectations and timelinesIdentify recurring issues and suggest process improvementsRepresent Belong’s values in every interaction, with a strongMember-Obsessedmindset
Schedule8 hours per dayIncludes1 day of the weekend(rotational schedule)
What We’re Looking ForExperience in customer support, operations, hospitality, or service-oriented rolesStrong problem-solving skills and a service-first mindsetHighly organized, with strong attention to detailClear written and verbal communication skillsComfortable working cross-functionally and in fast-paced environmentsAbility to quickly learn and use internal systems (CRM / operational tools experience is a plus)Calm, empathetic, and solutions-oriented under pressure
Nice to HaveExperience in proptech, operations, or customer experience rolesFamiliarity with case management or support platformsExperience working with rotating or weekend schedules
Why BelongBe part of a team that truly cares about people and experienceHave real impact on how residents and homeowners feel every dayGrow in a culture that values ownership, clarity, and excellenceBuild meaningful work alongside people who care
At Belong, support is not just about answering questions, it’s aboutcreating trust.If you care deeply about people and love solving problems,you’ll belong here.

Requirements added by the job poster• Commute to this job’s location• 1+ years of experience in Customer Service