Home Occupancy Specialist

About Belong

We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership.

We've survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are not just looking for a Home Occupancy Specialist we are looking for someone who takes true ownership of the lease-end lifecycle.

This role is about making sure renewals happen, move-outs are handled with care, and vacant homes get back to market fast. As a Home Occupancy Specialist, you will manage a portfolio of homes from the first renewal outreach through signed agreement or full turnover coordination, always with a clear next step and zero dropped balls.

For homeowners, this is the moment where Belong protects their returns. For residents, it's the moment where they feel valued or set up for a smooth exit. How this is handled directly shapes trust, retention, and the health of the entire system.

This is a fast-paced, detail-driven role for someone who anticipates, drives, and closes - someone who doesn't wait to be asked and cares deeply about getting things done right.

Role Responsibilities

Renewals

• Own the full renewal process from proactive outreach at 90 - 120 days before expiration through signed agreement.

• Use real-time market data to advise homeowners on competitive pricing.

• Negotiate terms with residents and execute lease amendments.

Move-Outs

• Manage everything when residents don't renew: notices, inspection scheduling, damage assessment, and deposit resolution.

• Ensure all move-outs are fairly handled, photo-documented, and compliant with state regulations.

Turnover & Re-listing

• Coordinate with Home Quality to get homes market-ready as fast as possible.

• Confirm listing details and trigger the re-listing workflow to minimize vacancy time.

Occupied Tours

• Show homes to prospective residents while the current resident is still in place.

• Keep the pipeline moving and vacancy time down.

Data Integrity

• Ensure every timeline milestone - Resident Gave Notice, Lease Renewed, Inspection Completed - is accurate and timely.

• Homeowners see this. The system depends on it.

What Success Looks Like

• Renewals are closed proactively, not chased reactively.

• Move-outs are handled fairly, documented properly, and resolved on time.

• Vacant homes are back on market as fast as possible.

• Homeowners feel informed and confident in their returns.

• SLAs and occupancy targets are consistently met.

About You

• You anticipate, drive, and close.

• You are comfortable managing multiple homes and workstreams at once.

• You stay calm and clear under pressure.

• You communicate directly and confidently with both residents and homeowners.

• You care about doing things right, not just moving things along.

Requirements

• 2 - 4+ years in a customer-facing or operational role, with a track record of managing multiple workstreams under pressure.

• Strong written and verbal English (mandatory).

• High attention to detail and strong organizational skills.

• Comfortable working with SLAs, metrics, and performance targets.

• Experience with Intercom or Asana, a background in hospitality or customer success, or familiarity with U.S. housing regulations are a strong plus.